Return Policy

Brinks Home wants you to be completely satisfied with your Brinks Home security system. However, in the event you are not completely satisfied, refer to the appropriate section below to find return information applicable to your security system.

1. Packages Purchased Online. Please refer to the Terms and Conditions for Online Sales in the event you wish to return an equipment package you purchased directly from brinkshome.com.
2. Equipment Shipped to Existing Customers. Existing customers who were shipped equipment as a result of a service, purchase of additional equipment, move, or take-over of an existing security system may return unused or defective equipment for a refund of the original purchase price, less any applicable discount, shipping, and handling costs, provided that such return is made within thirty (30) days of the date Brinks Home shipped the equipment, in accordance with the following:

   To request a return, you must log into your Customer Portal account to obtain authorization and a return shipping label. Only the equipment listed in the Return module of the Customer Portal is eligible for return. Equipment must be returned in its original, unused condition, with all original packaging (including any manual and parts).

   You are responsible for securely packaging the equipment for return and paying all associated costs. You bear the risk of loss during shipping back to Brinks Home. Brinks Home is not responsible for delayed, misdirected, or otherwise lost returns. Equipment returned incomplete, damaged, dented, scratched, missing any components, or otherwise not in original, salable condition may be denied a refund. Brinks Home has no obligation to return to you any such equipment denied a refund. Initial shipping charges will not be refunded.

   Please allow up to thirty (30) days for your refund to be processed by Brinks Home. If you owe Brinks Home any past due amounts for services or otherwise, any refund will be applied to such past due amounts. Otherwise, refunds will be issued to the original payment method. After Brinks Home processes your return, it may take several days for your bank or credit card company to post the refund to your account.

Frequently Asked Questions.

1. Does my monitoring contract terminate if I return my security system equipment?
   No. Returning any equipment will not automatically terminate your monitoring contract. Please refer to your contract for specific details regarding term and cancellation.
2. The equipment I want to return is not listed in my Customer Portal account. What should I do?
   Call Brinks Home customer support at (469)391-4024 for more assistance.
3. Can I return equipment directly to Brinks Home?
   No. Brinks Home does not have any drop off locations for returned equipment. A shipping label will be provided for use in shipping returned equipment back to Brinks Home.
4. Will Brinks Home provide a box to return my equipment?
   No. Brinks Home does not provide boxes for return shipments. If possible, use the original box and packaging to return your equipment.