Simon XTi - Remote Touchscreen Trouble

"My Touchscreen is not recognizing that windows/doors/motions are being activated, even when the panel says they are".

This type of error is something that we see fairly often. It is generally caused by a communications issue between the panel and the touchscreen. Fortunately, this type of error is generally fixed easily.

The first thing to do is perform a "push" of the communications between the panel and the touchscreens ("Push" is just tech lingo for a communications reset). To do this follow these steps on the main control panel:

1. Press bottom right GEAR Icon then press DOWN ARROW several times

2. Press ENTER button by PROGRAMMING then enter Installer Code 4321 then press OK

3. Press SENSORS then press EDIT SENSOR

4. Scroll to find touchscreen and press EDIT then press CLOSE to exit

5. After "Please Wait, Processing Request" clears press CLOSE several times to exit