2GIG GC2e GoControl Panel Cover Tamper Alert

Please follow the steps below to address the 2GIG GC2e GoControl panel cover tamper alert.


1. The image below shows the panel removed from the backplate and hung by the plastic strap.

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2. Place the panel back onto backplate, ensuring it fits conformly, then tighten top and bottom screws.

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3. Place faceplate back on panel.

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Clear the Panel Alert

See instructions below for how to clear the error alert and stop alert beeping on your panel.

1. Press Security then tap the yellow triangle button.

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2. Use the up/down arrows to scroll through the alerts to clear them, then press Ok to exit. This action will silence the beeping for 4 hours, but the issue must be resolved in order for beeping to completely end, and clear alerts for issues that have been resolved.

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3. The top bar on the main screen can also indicate various alerts.

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Trouble Alert Descriptions:

  • • AC power failure: check the power outlet to which the panel is connected. Confirm the transformer is securely connected.
  • • Low panel battery: If power has been interrupted, allow 24 hours for the panel battery to recharge. If this persists, look into replacing the battery.
  • • Communication failure: has there been a recent change to your Wi-Fi? Ensure the panel is updated with sign in credentials. Also, look for any new source of interference.
  • • For other trouble conditions, please refer to your user or installation manual.

If you need further assistance, you can text a Support Representative at 469.513.8685, 7 days a week from 8 am to 8 pm CT.