Delivering exceptional professional alarm monitoring service to over 1 million homes and businesses, Monitronics’ Alarm Response Center has won two Bronze Stevie® Awards in the eighth annual Stevie Awards for Sales & Customer Service.
Monitronics won in the Contact Center of the Year category for the second consecutive year and was also recognized in the Front-Line Customer Service Team of the Year category. The awards were presented during a gala banquet at the Bellagio in Las Vegas.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
More than 260 executives around the world participated in the judging process for the 2014 awards to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.
True to their vision statement “Security is Our Priority,” Monitronics’ Alarm Response Center (ARC) directly engages customers during an emergency situation, quickly assesses how an alarm should be handled, and puts customers at ease by contacting emergency personnel or educating them on how to handle future alarms.
The ARC, a UL listed, Five Diamond certified central station, is an industry leader in two-way voice technology and a charter member of the ASAP electronic dispatch program. Well-prepared for any life-threatening or exceptional property loss event, the ARC continues to set standards for consistent alarm response.
Our team focuses on treating every alarm with the same sense of urgency as they would want for their own home and family,” said Darin Anderson, Monitronics’ Vice President of Monitoring Operations. “We’re honored to win, and we remain dedicated to protecting what matters most to our customers.
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to over 1 million residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
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