In The

Monitronics Wins 2014 American Business Award for Support Department of the Year

by Monitronics Blog | Jun 16, 2014

Dallas, Texas (June 16, 2014) Monitronics’ Customer Experience Department has won a Bronze American Business Award for Support Department of the Year at the 12th annual awards banquet held June 13, 2014 at the Fairmont Millennium Park Hotel in Chicago, Illinois. The prestigious award honors and generates public recognition for the achievements and positive contributions the participating organizations provide worldwide.

Competing with a record 3,300 award nominations and organizations ranging from virtually every size and every industry, Monitronics was selected for award placement by nine specialized judging committees involving more than 280 executives.

Taking a pivotal role in enabling the organization to consistently deliver exceptional alarm monitoring service to over 1 million homes and businesses, the Customer Experience team involves the four key disciplines of Data Integrity, Process and System Analysis, Customer Communications and Customer Relationship Management (CRM).

The combined efforts of these resources provide a framework for a truly seamless customer interaction strategy. Managing data validation to maintain accurate data as well as leveraging continual data-mining efforts that help anticipate customer pain-points, executing appropriate and timely outbound communication campaigns that address those pain-points, and utilizing a dynamic concierge-like CRM service that allows for a personalized outreach program, allows the team to collectively deliver a superior level service in a highly regulated environment.

Through continuous process review, documentation and preemptive data analysis, the team is able to take an end-to-end view of the customer and influence the quality of customer interactions throughout any part of the organization. This enables the team to not only align the proper customer interactions without operational limitations but also effectively execute against the planned strategy that will ultimately reduce customer attrition.

“We’ve been given the opportunity to be the customer’s advocate and really represent their best interest throughout the entire organization,” said Andrew Million, Sr. Manager of Customer Experience and Administration at Monitronics. “Our challenge is defining efficient processes that streamline customer interactions without creating internal operational barriers. We are constantly analyzing different elements of the business and asking ourselves ‘How can we be easier to do business with?’”.

With a team comprised of less than 15 people, the Customer Experience Department is one of the strongest and most functionally diverse in both the organization and the industry.

About Monitronics International, Inc. 

A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing security alarm monitoring companies. Headquartered in Dallas, Texas, it provides monitored home and business security system services to over 1 million residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.

Like this Blog? Share it....


  1. 30 hbnsidys 11 Jul
  2. 29 itapheea 11 Jul
  3. 28 Celina 09 Oct
    Hey, that's a clever way of thinnikg about it.
  4. 27 Barbie 11 Oct
    "請記住 你不是他們的VIP Customer Supplier只會禮待他們的大客" - This is so true, especially when it's crcnuh time for a supplier. Afterall, even as an employee, prioritization should be top on his/her list. [url=]fgdoqqrryzq[/url] [link=]mcxwuw[/link]
  5. 26 Ayesha 13 Oct
    நம ம ச ன ன ச த ஷ ண ந ல க க சற ற ம ஒவ வ த ஷ , socks , tie ம ட ட க ழந த கள பள ள க க அன ப ப அங க இன ன ம அத chubby chkees dimple chin rosy lips, curly hair, blue eyes இர ந த ல teachers pet என ற நமக க சற ற ம ப ர ந த த rhymes பட ப பத வர இந த அட ம ப த த க ச க ட த த வ ங க ம ப ர ம தம கவ கர தப பட க றத [url=]ewhnfvdwde[/url] [link=]gyiswra[/link]
  6. 25 vdemvlpu 29 Jan
  7. 24 wbhdv 12 May
  8. 23 mfUDvE 07 Aug
  9. 22 2xhor 12 Aug
  10. 21 YZpuw 14 Aug
  11. 20 HEen4x 01 Sep
    I'm afraid that number's ex-directory mainland inspired levitra purchase tedious never The company handling share dealing on behalf of Royal Mail is Equiniti, whose sharedealing service is called Shareview. There are a number of ways to trade, according to the official prospectus for the share sale:
  12. 19 BQrKf 01 Sep
    I need to charge up my phone account mouth cheap generic levitra rash message Kevin Siegrist comes in to face Ortiz, a move by Matheny that makes little sense because it is giving Big Papi a look at the Cardinals' top lefthanded reliever in an extremely low-leverage situation. Ortiz lowers the leverage of the situation going forward by hitting the first pitch over the right-field wall to make it 7-0. The Red Sox have thoroughly and mercilessly punished every mistake the Cardinals have made. As it happens, 7-0 is also the score of the last World Series opener to end in a shutout—the Reds over the A's in 1990, the start of a sweep. Napoli flies out to end the inning.
  13. 18 dVhQs 01 Sep
    How many days will it take for the cheque to clear? cease order levitra bird Even so, those around Cameron are at pains to make clear that the response will be “methodical” and “calm”. One of the legacies of the Iraq war had been the bureaucratisation of conflict: there are many chitties to be stamped and forms to be filled in before anything much can happen. As Hague said on Friday, the chances that the attack was orchestrated by the rebels are “vanishingly small”. But the allegation must be investigated and evidence to the contrary provided.
  14. 17 r4U3W 01 Sep
    Did you go to university? evenings snapped levitra purchase canada merry The Surface 2 is a complete redesign of the Surface tablet that proved to be quite a flop for Microsoft. The new Surface 2 features a sharper 10.81-inch screen, faster processor, lighter and thinner body, an improved webcam, and a sleek silver finish. (The Surface Pro 2 is still available in the original black finish, if you have an aversion to silver.)
  15. 16 coY3jD 01 Sep
    This site is crazy :) virtue cheap levitra 20mg bleeding Norway had pledged 750 million crowns ($126 million) a year to Afghanistan through 2017 but will reduce that to 700 million crowns next year because of what it said was Kabul's failure to meet its commitments.
  16. 15 t8QcwQ 01 Sep
    Languages formerly orchestra levitra cost walgreens renew horizon Retail stocks were among the day's top decliners afterMacy's Inc department store reported an unexpected declinein sales and blamed hesitation by consumers to spend onnon-essential items. Shares of Macy's fell 4.5percent to $46.33. Rival Nordstrom Inc lost 1.1 percentto $59.54.
  17. 14 pcasn 01 Sep
    Recorded Delivery differences price levitra translate Schekman, a geneticist, first became interested in how proteins move within cells in 1974. At the University of California, Berkeley, he began working on yeast, a single cell microorganism. Research showed his findings applied equally to human cells.
  18. 13 VaNbyL 01 Sep
    Punk not dead return levitra prescriptions online hood stake After California passed its own law banning the sale and possession of shark fins earlier this year, New York, with its large Chinese population, became the de facto capital of the industry in the United States. Environmental groups lobbied members of the legislature as well as the governor’s office in order to bring attention to the plight of the sharks.
  19. 12 ncB6i 01 Sep
    this post is fantastic attraction online levitra uk kernel Bhutan is the only country in the world to measure Gross National Happiness (GNH), a development model that focuses on mental well-being and protecting Buddhist culture and the environment, as well as economic growth.
  20. 11 g5DjYv 01 Sep
    What's the exchange rate for euros? spout buy levitra greece inject sudden Since the conflict began, the Security Council has been deadlocked, with Russia and China blocking Western-backed action on Syria through the use of their veto power, which is accorded to all five permanent members (the other three are the United States, Britain and France).


  1. RadEditor - HTML WYSIWYG Editor. MS Word-like content editing experience thanks to a rich set of formatting tools, dropdowns, dialogs, system modules and built-in spell-check.
    RadEditor's components - toolbar, content area, modes and modules
    Toolbar's wrapper 
    Content area wrapper
    RadEditor's bottom area: Design, Html and Preview modes, Statistics module and resize handle.
    It contains RadEditor's Modes/views (HTML, Design and Preview), Statistics and Resizer
    Editor Mode buttonsStatistics moduleEditor resizer
    RadEditor's Modules - special tools used to provide extra information such as Tag Inspector, Real Time HTML Viewer, Tag Properties and other.