Chief Customer Officer
Jay Autrey came to Brinks Home Security in June 2015 with more than 20 years of customer service leadership. He is responsible for the company’s Customer Experience strategy including call center, digital support and the overall operation of Customer Care which includes technical support, billing, and customer moves.
Prior to that, Jay was Group Director for Customer Care at ADT, where he led strategy development, customer analytics, change management and service quality for all North American contact centers. Before that, he played major roles as Director of Customer Operations, then as Vice President of Customer Operations for Broadview Security.
Jay received his Bachelor’s Degree in Marketing from Stephen F. Austin State University.