IQ Panel - General Troubleshooting

Panel Is Not Responding

Hold the Home button for 30 seconds to power down the panel, then hold it again for 5 seconds to reboot.

Qolsys_Front_01.jpg

Sensor Test

  1. Press Settings, then enter the Master Code.

Enter_Programming_01.jpgEnter_Programming_02.jpg

 

  1. Press System Tests, then press Sensor Test.

System_Tests__2_.jpgSensor_Test__2_.jpg

 

  1. Activate all sensors
  • Door/Window Sensor - Open and Close the Door or Window.

White_Open_Window.jpgOpen_Close_Door.jpg

  • Key Fob
    • Hold both Lock and Unlock buttons for 2 to 3 seconds.

G.E._Keychain_Final.jpgEcoLink_Keychain_Final.jpg

  • Motion Detector
    • G.E Motion - press bottom tab, then pull motion from the back mounting plate
    • IQ Motion - press top button, then pull motion from the back mounting plate

IQ Motion GE Motion

Iq_Motion_collage__2_.jpgGE_Motion_Collage.jpg

 

  1. Sensor test displays result as Excellent, Pass or Poor, then press Back arrow to exit.

Sensor_Test_Exit.png

 

Replacing Backup Battery

  1. Power down the system by pressing Settings, then enter Master Code.

Enter_Programming_01.jpgEnter_Programming_02.jpg

 

  1. Press Power Down, then OK to confirm - the IQ Panel now powers down.

Power_Down_04_Confirm.jpgPower_Down_03_User_Main.jpg

 

  1. Loosen screw on bottom, then pull front of panel from backplate.

Battery_Replacement_1.jpg

 

  1. Hang panel on backplate using a plastic strap.

Battery_Replacement_2.jpg

 

  1. Remove the battery holder screw, then unplug to remove the old battery.

Battery_Replacement_3.jpg

 

  1. Remove and replace the battery.

Battery_Replacement_4.jpg

 

  1. Hold the Home button for 5 seconds to power up IQ Panel.

Qolsys_Front_01.jpg

 

System Test

  1. Place account on a test. (instructions here), press "Press to Arm," then Arm Away.

001 Arm Away 01 Main001b Arm Away 02 Arm Screen

 

  1. Wait until the exit delay expires, then open door or window to trip the alarm.

002a Arm Away 03 Exit Delay002b Alarm 01 Garage Door 2

 

  1. Press Disarm, then enter User Code to silence the alarm.

003a Alarm 01 Garage Door003b Alarm 02 Enter Code

 

  1. Call Brinks Home at 800.447.9239 to verify signals were received, then take account off of the test.

 

View Firmware Version

  1. Press Settings, then enter the Master Code.

Enter_Programming_01.jpgEnter_Programming_02.jpg

 

  1. Press About, scroll to Software, then press the Home button to exit.

Firmware_01.pngFirmware_02.png

 

Replace Glassbreak Detector Batteries

012adj Qolsys Glassbreak Replace

 

Replace Door/Window Sensor Batteries

Adjusted QS1135-840 Door Window Sensor

 

Perform Wi-Fi Test

  1. Press Settings, then enter Master code.

Enter_Programming_01.jpgEnter_Programming_02.jpg

 

  1. Press System Test, then Wi-Fi Test.

System_Tests_IQ_Panel_2.jpgWIFI_Test_02_Main.png

 

  1. Press Run to start the test, if successful press the Back or Home button to exit.

WIFI_Test_03_Results.pngWIFI_Test_04_Results.png

 

 

Silence Reset Trouble Beeps

  1. Press Status, then press the Alerts tab.

Trouble_01_Disarmed.pngTrouble_02_Main_Trouble.png

 

  1. Press Acknowledge to check all troubles, then press Yes at the confirmation pop-up message.

Trouble_03_Main_Checked.pngTrouble_04_Main_Acknowledge.png

 

  1. Press the Back Arrow to exit.

Trouble_05_Main_Trouble_Cleared.png

 

Power Cycle

  1. Press Settings, then enter the Master Code.

Enter_Programming_01.jpgEnter_Programming_02.jpg

 

  1. Select Power Down, then press OK to confirm.

Power_Down_03_User_Main.jpgPower_Down_04_Confirm.jpg

 

  1. Wait 2 minutes, then power up the panel by holding the Home button for 5 seconds.

Qolsys_Front_01.jpg

 

Performing A Cellular Communicator Test

  1. Press Settings, then enter Master Code

Enter_Programming_01.jpgEnter_Programming_02.jpg

 

  1. Press System Tests, then Cellular Test TEST

System_Tests_IQ_Panel_2.jpgCellular_Test_IQ_Panel_Crop.jpg

 

  1. Press the Start button under Cellular Test to begin, then press Back to exit.

Cellular_Test_02_Test.pngCellular_Test_03_Test.png

 

Clearing Low Battery Alerts

  1. Press Status, then Alerts.

001a - Clear Low Batt IQ1 (Selecting Status)

 

  1. Press Acknowledge, then Yes to confirm.

002a - Clear Low Batt IQ1 (Selecting Acknowledge)

 

  1. Press Settings, then enter Default Installer Code 1111.

 

  1. Press About, then check the Battery Voltage section. The voltage needs to be 8.4 Volts.

 

Testing The Image Motion Sensor

  1. Press Settings, then enter Default Installer Code 1111.

Enter_Programming_01.jpgEnter_Programming_02.jpg

 

  1. Press System Tests, then Image Sensor Config.

System_Tests__2_.jpgImage_Sensor_Config_.jpg

 

  1. Select Image Sensor by pressing the View button, then press Sensor Tests.

Image_Sensor_Screen.jpgIS_Sensor_Test.jpg

 

  1. Press Start PIR Test, then press Close on the pop-up message to begin the 3-minute motion test.

PIR_Test.jpgImage_Sensor_Test_In_Progress.png

 

  1. Walk in front of the image sensor; the motion light flashes when movement is detected.

2_update.png

 

  1. When finished, press Back or Home button to exit.

Image_Sensor_Test_Exit.png


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