Systems & Hardware
How does my wireless security system communicate?
Our systems use dual-path technology (cellular and Wi-Fi) to connect your security panel to the Alarm Response Center, as well as your mobile app. During an alarm, the system automatically selects the fastest way to connect. It's more responsive, more connected, and more secure.
Your home sensors communicate with the panel using encrypted low-power radio signals that don't require your Wi-Fi network.
Will my security system continue to work if my wireless network goes down, or if the power goes out?
Yes. Your system has 4G LTE cellular backup to make sure your home is still professionally monitored.
Are wireless security systems secure?
Absolutely. It's much easier for an intruder to cut a landline than disrupt the wireless signal to the Alarm Response Center. If an intruder tries to break your security panel or base, it will set off an alarm before the system is compromised.
Wireless sensors are also secure. Since they aren't constrained by phone lines or wall mounts, they can be placed out of view of intruders. If a sensor is tampered with, an alarm will be triggered as well.
Can I turn the alarm system on and off?
Yes. You can use a passcode to arm and disarm it from the panel. You can also use the mobile app or a keychain remote.
Can my system be connected to home automation devices, such as smart lights, locks, and thermostats?
That's a popular option for many Brinks Home Security customers. Your system can serve as a hub for up to 119 Z-wave smart sensors and devices, such as video cameras, locks and lights. Compatible devices from multiple manufacturers can be controlled remotely from the mobile app.
Do pets trigger motion sensors?
In general, only pets over 40 lbs. are capable of triggering motion sensors. To safeguard against pet-triggered alarms, we suggest following the recommendations provided with your security system, and (if possible) setting motion detectors in areas that pets don't normally frequent.
What type of batteries do door and motion sensors use?
Your door sensors take a single 3V lithium watch battery, while motion sensors take two lithium AA batteries. Both types of battery last from 5 to 10 years. They only cost a few dollars and are easy to purchase and replace.
Why don't your systems include window sensors?
Our door sensors can also be used as window sensors, though window sensors aren't cost-effective for home protection. Window break-ins are rare, and with the effective protection provided by well-placed door and motion sensors, window sensors are rarely necessary. If you absolutely need window sensors, just add extra door sensors when you purchase your system.
When a security breach occurs, does my system tell me where in my home it happened?
Yes. Each sensor protects a door, window, or area, and will indicate the location of the breach when an alarm occurs.
I don't have good cellular service at my house. Will my system still work?
Absolutely. Your system uses dual-path connectivity to communicate over the best signal—whether it's Wi-Fi or cellular. The cellular service will come from either AT&T or Verizon, depending on which carrier is stronger at your home. Just call or chat us to let us know if you have a preference.
Does my security system have a warranty?
Your system hardware is covered by a 2-year limited warranty. If anything breaks during the first two years, we'll replace it.
Can I take my system with me if I move to a new home?
Yes. That's one of the advantages of a wireless self-installed system. Just take the devices down from your old home and place them in your new home. Once you have installed your system in the new location, just call or chat to let us know. Your monthly rate will remain the same unless you choose to add additional services.
Can I get an additional system for my vacation home?
Of course! Just call or chat with one of our security experts to get started.
How is my system so affordable? What's the catch?
There is no catch. Our systems are self-installed, which lets you avoid costs for professional installation. Whether you work with a security specialist or build it yourself, you'll get a system with exactly what you need to protect your home. This avoids extra hardware that runs up your bill.