• Privacy Policy

  • We may collect, use, store, and transfer Personal Information to provide, improve, and protect our Website and Services. “Personal Information” does not include information that is publicly available, de-identified, or aggregated as defined by applicable laws.

    Sources of Personal Information

    We obtain information about you from a variety of sources, including:

    1. Directly from you, when you use or interact with our Website and Services, complete forms, request information from us, participate in surveys, or correspond with us by phone, e-mail, online chat, video, or otherwise.
    2. Through automated means, when you use our Services; for example, when you visit our Website, we may collect your IP address and other similar information. Additionally, we may collect your Personal Information when you interact with our Customer Service platforms via chat, web, phone, or email. These interactions may be monitored and recorded for quality and assurance purposes. For more information about these processes, see the section below titled “Information We Obtain by Automated Means.”
    3. From others, we may collect other information about you from third parties and outside sources, such as business partners, data analytics providers, public records, and marketing firms. This information may be used to supplement the information that we collect directly from you to provide or improve our Services.

    Personal Information We Collect and Process

    The chart below shows the categories of Personal Information we collect and whether we “sell” that Personal Information or “share” it for purposes of “cross-context behavioral advertising” as defined under the applicable laws.

    Category Examples Sold or Shared to Third Parties?
    Identifiers Name, mailing address, email address, phone number, password, date of birth, and any other information you choose to provide to us; we may also collect, when you provide it to us, your military status, in order to provide military discounts or cancel services when you are deployed. No
    Protected classification characteristics under state or federal law Protected classification characteristics under state or federal law No
    Commercial information Records of the Services purchased from us. We also collect certain billing information, including amounts due, your bank or payment card information, and other relevant transaction data. No
    Communication Information Your preferences for marketing and other communications, as well as the contents of text messages, email, phone calls, or audio messages that you send to us. We also collect records of messages you send via our customer service web chat feature, whether you are speaking to our virtual assistant or one of our customer service agents. No
    Internet or other similar network activity Internet protocol (IP) address, your login data, the web page you visited before visiting our Website, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our Services, and usage data. No
    Geolocation data While Brinks Home does not collect precise geolocation data, service providers with whom we work to provide the Services (e.g., Alarm.com) may, depending on your use of the Services. For more information, please refer to those third parties’ privacy notices. No
    Audio, electronic, visual, or similar information. While Brinks Home does not collect video surveillance information, service providers with whom we work to provide the Services may, depending on your use of the Services. For more information, please refer to those third parties’ privacy notices. No
    Inferences drawn from other Personal Information Personal preferences, characteristics, predispositions, behavior, and attitudes. No
    Biometric information While Brinks Home does not collect biometric information, service providers with whom we work to provide the Services (e.g., Alarm.com) may, depending on your use of the Services. For more information, please refer to those third parties’ privacy notices. No

    Other Information Collected via Chatbots

    We use chatbots powered by third-party providers on our Website and Services to provide you with information and support. When you interact with a chatbot, any information you choose to provide may be collected and associated with your name or IP address, and a transcript of your interactions may be created and stored.

    You should not enter any information into a chatbot that you would not want saved, recorded, or monitored. By using or interacting with a chatbot, you understand that you are communicating with automated self-service software provided by one of our third-party providers or with our representative through such providers. Your communications may be saved, recorded, or monitored by us or our third-party provider. By using or interacting with a chatbot, you consent to our and our third-party providers’ collecting, monitoring, recording, and managing any information (including Personal Information) that you enter into or generate by using the chatbot or that is generated or collected by us or third parties automatically, including information collected via cookies and other tracking technologies. For more information about how these providers may collect, use, or disclose your information, please refer to their privacy policies.