Last Updated: March 2023
Personal Information We Collect About You
We may collect, use, store, and transfer the following information to provide, improve, and protect our Website and Services.
How we collect personal information. We obtain information about you from a variety of sources, including:
Directly from you when you use or interact with our Website and Services, complete forms, request information from us, participate in surveys, or correspond with us by phone, e-mail, online chat, video, or otherwise.
Through automated means when you use our Services; for example, when you visit our Website, we may collect your IP address and other similar information. Additionally, we may collect your personal information when you interact with our Customer Service platforms via chat, web, phone, or email. These interactions may be monitored and recorded for quality and assurance purposes.
From others. We may collect other information about you from third parties and outside sources, such as business partners, data analytics providers, public records, and marketing firms. This information may be used to supplement the information that we collect directly from you to provide or improve our Services.
Identifiers, which may include your name, mailing address, email address, phone number, password, date of birth, and any other information you choose to provide to us; we may also collect, when you provide it to us, your military status, in order to provide military discounts or cancel services when you are deployed.
Internet or other similar network activity, such as your internet protocol (IP) address, your login data, the web page you visited before visiting our Website, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our Services, and usage data.
Marketing and communication data, such as your marketing and communication preferences.
Inferences drawn from your Personal Information, such as preferences and characteristics.
Purposes for which we will use your data
We only use your personal information when permitted under applicable privacy laws and regulations. Most commonly, we will use your personal information for the following purposes:
To provide you with the Services you have requested, including customer service functions, and to perform other contractual requirements.
To improve and enhance our Services.
To provide you with information via email, phone or SMS, about goods or services we think may interest you. If you do not want us to use your personal information in this way, select the “unsubscribe” link in any e-mail communication from us or reply STOP to an SMS.
To comply with legal or regulatory obligations.
To investigate and take action against fraudulent or illegal activity or improper conduct.
To use, store, or report your information for any other lawful purpose or as reasonably necessary.
Sharing your data
We may share your personal information with trusted third-party service providers (e.g., IT services, analytics services, authorized dealers and representatives, etc.) to help us provide, improve, protect, and promote our Website and our Services.
We may also share your personal information as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.
Your Privacy Rights and Choices
Depending on where you reside, you may be afforded certain rights related to the collection and processing of your Personal Information.
Individual rights vary depending on the laws of the jurisdiction applicable to you, but may include:
Right to know whether, and for what purposes and from what sources, we collect and process Personal Information.
Right to access, modify, or correct Personal Information.
Right to know with whom we have shared your Personal Information, for what purpose, and what Personal Information has been shared.
Where processing of Personal Information about you is based on consent, the right to withdraw your consent to such processing.
Right to opt-out of the sale or share of your Personal Information. We note that we currently do not sell or share your Personal Information, except as necessary to provide you Services as detailed above.
Right to object to decision-based on profiling or automated decision-making that produce legal or similarly significant effects on you.
Right to request restriction of processing of your Personal Information.
Right to data portability, which means that you can request that we provide certain Personal Information about you—to you—in a machine-readable format.
Right to erasure or the right to be forgotten, which means that you can request deletion or removal of certain Personal Information we process about you.
Right to lodge a complaint with a regulator, including relevant supervisory authorities, located in the jurisdiction of your residence, place of work, or where an alleged violation of law occurred.
Under California Civil Code Section 1798.83, known as the Shine the Light Act, California residents may request and obtain a list of what Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made once per year by contacting us per the address below, and are free of charge.
We use technologies like cookies to provide, improve, protect, and promote our Website and our Services. When you use our Website or request certain Services from us, Brinks Home™ may place cookies or other beacons on your computer and later access those cookies. You can normally configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. However, each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. You do not need to accept cookies in order to use our Website or Services. However, the modification of cookie preferences may prevent you from taking full advantage of our Websites or Services.
A cookie typically includes a unique identifier that is sent to your browser from a website’s computers and then stored on your computer's hard drive. Cookies cannot obtain information from your hard drive, destroy files, or transmit viruses. Each website can send its own cookie to your browser, if your browser's preferences allow it. To protect your privacy, your browser normally only permits a website to access cookies that it has previously sent to you, but not cookies sent to you by other sites.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
It is important to understand that the safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We also urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
The transmission of information via the Internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures contained on our Website.
Personally Identifiable Information of Children
We do not knowingly solicit or collect the personal information of individuals under the age of 16. If we become aware that we possess the personal information of any children, we will delete the information from our records.
Our Website is governed solely by the federal and state laws of the United States, and information submitted to our Website may be stored on servers located in the United States. European Union residents are advised not to disclose any personal information to us.