President and Chief Executive Officer
Jeff Gardner joined Brinks Home Security™ in September 2015 with more than 25 years of expertise in operations management, strategic development, finance, accounting, and financial reporting. His management philosophy combines meticulous analysis, strong operational metrics, consistent communications, collaborative governance, and a passionate team approach.
Jeff was President and CEO for nine years at Windstream, a Fortune 500 communications and services provider. He transformed Windstream from a legacy wireline company to a next-generation communications leader as the company acquired nine entities with a combined value of more than $5 billion.
Before that, he was Executive Vice President and Chief Financial Officer at Alltel Corp., and served in various executive positions at 360 Communications. Jeff is a current National Association of Corporate Directors Board Leadership Fellow. He is a CPA with a Bachelor’s Degree in Finance & Accounting from Purdue University, as well as an MBA from The College of William & Mary.
Chief Financial Officer
Fred Graffam joined Brinks Home Security in September 2017 with over 25 years of financial management and accounting experience. Fred brings to the team strong financial experience and a background in the technology and telecom industries to help accelerate the company’s transformation.
Prior to joining Brinks Home Security, Fred served as Senior Vice President of Finance for DigitalGlobe, Inc. During his tenure with DigitalGlobe, Fred served in various capacities including leading the financial planning and analysis, investor relations and M&A functions.
Prior to his time at DigitalGlobe, Fred served as Senior Vice President of Finance – North America and Asia Pacific for Level 3 Communications from 2012 to 2013. Before Level 3, he spent 17 years with Comcast Corporation, serving as Senior Vice President of Comcast’s D.C. and Baltimore Regions and as Senior Vice President – Finance, West Division during his tenure. Fred is a CPA with a Bachelor’s Degree from Alfred Lerner College of Business at the University of Delaware.
Chief Operating Officer
Cindy Nash joined Brinks Home Security in 2016 with over 25 years of technology and operations management experience. A proven Fortune 500 executive, Cindy brings strong expertise to her role as COO, where she is responsible for field operations, customer care, service delivery, alarm response operations and information technology. Prior to becoming COO, Cindy served as Brinks Home Security’s Chief Information Officer.
Prior to joining the company, Cindy held executive positions at Windstream including EVP and CIO and Senior Vice President of Customer Service. She served as Chief Information Officer for VALOR Telecom and served in a variety of executive management roles, including Vice President of Information Systems for CenturyTel. Cindy holds a Bachelor's degree in Computer Information Systems from Northeast Louisiana University and an MBA from the University of Texas at Dallas.
Chief Strategy Officer
Chris Johnson joined the management team at Brinks Home Security in February 2015 with 20 years of proven leadership experience. A recognized pioneer in DIY home security, Chris brings a wealth of knowledge to a team that continues to innovate in a fast-changing environment.
As the co-Founder and President of LiveWatch, Chris led an innovative team that transformed the way home security was delivered. Previously Chris served as a Paramedic and Director of a hospital-based EMS service, known for its innovation in rural healthcare. He now leads the Direct to Consumer Division for Brinks Home Security. Chris brings to the team expertise in strategic development, sales management, digital marketing, and operational innovations. His drive for growth has been enabled by a data-driven approach to decision making and a customer-centric philosophy.
Chief Sales Officer
Chris Nein joined Brinks Home Security in 2018 with 25 years of success securing and growing revenue streams. He was previously President of the West Region at Windstream, overseeing strategy, sales, revenue protection and operations for direct sales, account management, and dealer channel sales.
For seven years, Chris was Vice President and General Manager of Direct Sales for Windstream. Before that, he was president of the telecom consulting firm Group9 Communications, focusing on developing innovative strategies for international carriers to build a presence in the U.S. He also was Vice President of North America for Global Telesystems, and Vice President of International Carrier Sales for Global Crossing, Ltd.
Chris holds a Bachelor of Science degree in Business from Miami University in Oxford, Ohio and an MBA from DePaul University in Chicago.
Chief People Officer
Kelly Harris joined the Brinks Home Security team in July 2016, bringing more than 30 years of experience in Human Resources. Most recently, Kelly served as the Lead HR Business Partner for ADT overseeing customer care, monitoring, billing, loyalty and internal telesales groups for multiple sites.
Prior to her time at ADT, Kelly had an extensive 25 year career at JCPenney where she served in multiple roles overseeing Human Resources for stores, store support centers, dot-com businesses, call centers, and corporate functions. She also has a strong background in operations and merchandising in retail stores.
Kelly has a unique understanding of how human resources, customer service, sales and operations management can collaborate to help maintain a competitive advantage in our industry. She has a Bachelor’s Degree in Human Resources from Lindenwood University in St. Louis, and an MBA in Human Resource Management from the University of Phoenix.
Chief Customer Officer
Jay Autrey came to Brinks Home Security in June 2015 with more than 20 years of customer service leadership. He is responsible for the company’s Customer Experience strategy including call center, digital support and the overall operation of Customer Care which includes technical support, billing, and customer moves.
Prior to that, Jay was Group Director for Customer Care at ADT, where he led strategy development, customer analytics, change management and service quality for all North American contact centers. Before that, he played major roles as Director of Customer Operations, then as Vice President of Customer Operations for Broadview Security.
Jay received his Bachelor’s Degree in Marketing from Stephen F. Austin State University.
Chief Information Officer
Jason Chancellor joined Brinks Home Security in July 2016 bringing with him over 15 years of enterprise IT experience. Jason brings to the team a strong focus on lean development, cloud computing and other modern practices and methodologies that ensure the technology footprint is relevant today and able to quickly react to changing business needs tomorrow.
Prior to joining the Brinks Home Security team, Jason was an IT Executive for CBRE (the world's largest commercial real estate services and investment firm) from 2012 – 2016. Before that, he led IT organizations at other Fortune 500 companies. Jason received his Bachelor’s Degree in Computer Science from the University of Texas.
Chief Accounting Officer
David joined Brinks Home Security in 2011, bringing more than 15 years of accounting and treasury experience. David has strong business knowledge with core strength in SEC, Sarbanes Oxley Compliance and auditing.
Prior to his role as Chief Accounting Officer, David was Vice President of Finance and Treasurer with responsibility for the accounting department, risk management, and various treasury functions. He has also been responsible for the implementation of Sarbanes Oxley compliance in 2011 and SEC filings. Before joining Brinks Home Security, David worked at KPMG in their audit practice where he performed public company financial statement audits.
David is a CPA and is a graduate from Texas Tech University Rawls College of Business with a Master’s of Science in Accounting.