Senior Vice President of Customer Experience
Veronica started her career as a Customer Service Phone Representative in 2010. In 2012, she joined Brinks Home™ as a Manager of Consumer Affairs and is now the Senior Vice President of Customer Experience. At Brinks Home she is focused on transforming the Call Center through universal agent, career pathing and learning effectiveness through technology.
She is an experienced executive in customer strategy and execution of initiatives to improve the company's attrition, the customer lifetime value, and customer experience and leads a highly effective team.
Outside of the office, Veronica loves cooking, playing outside with her family, and shopping.