Frequently Asked Questions (FAQs)

Customer FAQs

  • Brinks Home assigned your account and the management of your account to TELUS, who we believe can further enhance your connected experience today, and in the future.

  • TELUS is a home security provider that delivers state-of-the-art automation and security services to homes and businesses throughout Canada. They have also given back over $1.4B to local communities and are committed to being zero waste and carbon neutral by 2030.

  • Yes. There is no action you need to take. After the transition, you will begin to see TELUS on your credit card or bank statement.

  • If you are on AutoPay, your billing will continue as usual. If you receive a paper invoice, you should expect to receive your bill from TELUS.

  • For now, you can send your payment to Brinks Home. No action is needed on your behalf. In the coming months, TELUS will notify you of any changes required to billing and paying.

  • There will be no change to your contract term as a result of this transition.

  • There will be no change to your monitoring rate as a result of this transition.

  • Your professional monitoring will continue uninterrupted. Brinks Home™ U.S.-based Alarm Response Center will be there for you, 24/7/365. After the transition, your system will be monitored by TELUS.

  • Your warranty plan will remain the same as a result of this transition.

  • Brinks Home will continue to support any troubleshooting or service needs.

  • No – your appointment will still be completed as scheduled.