Frequently Asked Questions

Frequently Asked Questions

Welcome to Brinks Home™

  • We would like to welcome our Select Security customers to Brinks Home™. We strive to provide you a best-in-class experience with exceptional customer service and top-tier products for home security and automation. Ultimately, our goal is to provide you, our customer, the best possible experience when it comes to keeping your home safe. Continue reading for answers to commonly asked questions regarding your account transfer.


Customer FAQ'S

  • How did Brinks Home get my Select Security account?

    Select Security transferred your account to Brinks Home. They chose us because of our excellent reputation for customer service and support. We are happy to be your full-service provider and have over 25 years of experience with professional smart home security. 

  • Will my automatic payment information with Select transfer to Brinks Home?

    Yes. We will let you know when Brinks Home will fully assume responsibility for your account. Once that happens, we will inform you when you can expect to see “Brinks Home” on your credit card or bank statement. 

  • Will anything with my monitoring change? 

    Your professional monitoring will continue uninterrupted, and your billing date will stay the same. If you experience an alarm event after your account has transitioned, your U.S.-based Alarm Response Center (ARC) will continue to be there for you, 24/7/365.   

  • How do I contact Brinks Home; can I use the same phone numbers? 

    You may now call our Welcome Team at 844.366.4355 for questions you have about your account. We’re happy to help you.

  • When should I start sending my payment to Brinks Home? 

    If you are on AutoPay, your billing will continue as usual. If you receive a paper invoice, you should expect to see your bill change to Brinks Home. Before anything changes, we will communicate with you beforehand. You can trust us to have your back during this transition.

  • How do I cancel a false alarm? 

    In the event of a false alarm, call your usual customer service number. You will be prompted to select false alarm cancellation and our customer care team will help you stop your alarm.

  • How will my services be impacted? 

    Your services will continue uninterrupted. Your home or business security is now being handled by Brinks Home. 

  • Who do I call if I have any service or billing issues? 

    If you have unresolved issues, please give us a call at 844.366.4355 so we can help you get your account working perfectly.

  • How do I make a payment? 

    At this time, continue to make payments how you normally would. We will let you know how to transfer your payments over to Brinks Home when your account is fully transferred over to us.

  • Will I get new signs and stickers?

    Signs and stickers will be available upon your request – please call our Welcome Center at 844.366.4355 to order those.


Monitoring and Alarm Response

  • Will anything with my monitoring change? 

    Your professional monitoring will continue uninterrupted, and your billing date will stay the same. If you experience an alarm event after the transfer date, Brinks Home will utilize their U.S.-based Alarm Response Center will be there for you, 24/7/365.  

  • How do I cancel a false alarm? 

    In the event of a false alarm, call your usual customer service number. You will be prompted to select false alarm cancellation and our customer care team will help you stop your alarm.


Billing

  • Will my automatic payment information with Select Security transfer to Brinks Home? 

    Yes. Brinks Home will fully assume responsibility for your account. Once the account transfer is completed, you will see “Brinks Home” on your credit card or bank statement.  

  • When should I start sending my payment to Brinks Home? 

    If you are on AutoPay, your billing will continue as usual. If you receive a paper invoice, you should expect to receive your next bill from Brinks Home.  

  • Who do I call if I have any service or billing issues? 

    If you have unresolved issues, please give us a call at 844.366.4355 so we can help you get your account working perfectly.

     

  • How do I make a payment? 

    Currently, continue to make payments as usual. We will let you know when your account has transferred, and then you can make payments via Brinkshome.com or via your updated app, after registering on the portal, or on the phone with a representative. You can find more information in the help center.  

  • Will I get new signs and stickers?

    Signs and stickers will be available upon your request – please call our Welcome Center at 844.366.4355 to order those.

  • How can I sign up for the Customer Portal?

    Using your customer number, which you can find in a welcome email from us, you can access and create your login for the Customer Portal. Follow this link to the homepage and create your account.

  • Will my billing my itemized?

    With the transition, your bill no longer be itemized. If you have specific question about your bill and services, you can call our Customer Service team at 844.366.4355, and they will be able to help provide you answers about your bill.


Armed Guard Response FAQ

  • If your Select Security account includes Armed Guard Response, please read on for information regarding your account’s transition to Brinks Home Security®:

  • What is happening to my Armed Guard Response?

    We understand that Armed Guard Response is one of the reasons you chose Select Security, and we want to assure you that your protection will continue. Armed guards will still promptly respond to alarm signals we receive from your property. However, starting on February 22, 2021, that response will be provided by Vet-Sec Protection Agency.

  • Why is my Armed Guard account moving to Vet-Sec?

    At Brinks Home Security®, we value and are thankful for those who have served our nation. That’s one of the reasons we have partnered with Vet-Sec Protection Agency since 2008 to provide on-call armed protection for your account. Vet-Sec is a widely-known, respected company founded by three Army veterans who served in the Military Police Force. They are the largest armed response provider in the Southwestern United States.

  • What does this mean for my account?

    Right now, you won’t see any changes within your account, and we don’t need anything from you. After February 22, 2021, everything regarding your account will seamlessly move over to Vet-Sec, and you’ll continue to have total control and access to your system. Your monitoring will remain uninterrupted, and your account will continue to have armed guard response, but from Vet-Sec instead of Select Security.

    Once the transition happens, you will receive a slightly different series of communications in the event of an alarm. Select Security will continue to service your account until March, at which point Brinks Home Security® will begin managing your account.

    • Select Security will receive the signal and dispatch Vet-Sec to your home, as well as simultaneously calling you to make sure you’re safe.

    • If the alarm is active, Vet-Sec will communicate to Select Security, who will then contact you about the status of the alarm.

    • Vet-Sec will leave a door hanger regardless of the outcome of the alarm – active or inactive – to show they were there.

  • What are the differences between Armed Guard from Select Security and Vet-Sec?

    Prior to February 22, 2021, your account’s Armed Guard response was provided through a special department at Select Security, and handled in-house. At Brinks Home Security®, we are committed to continuing to provide you with the protection you rely on, and have chosen a partner we trust to keep you and your property safe. After a thorough search, we feel that Vet-Sec can provide that assurance for you, and with over 20 years of experience armed alarm response, they know how to keep you safe. We are proud to support American heroes.

  • What will Vet-Sec response teams look like?

    We want you to know what to expect when Vet-Sec sends their alarm response teams. They will drive either a black van with a red banner that reads “Vet-Sec”, or a white sedan with the same red banner. The response teams will be dressed in grey button-down shirt with a “Vet-Sec” patch above the left pocket and on the right arm sleeve.

Protecting over 1 million people

Newsweek Best-In-State 2020

Brinks Home Security
Best-In-State Customer Service

Brinks Home Security
Best-In-State Customer Service

Newsweek, 2020

―  Newsweek, 2020

Newsweek Best-In-State 2020

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