Welcome to Brinks Home
We are excited to welcome CBSS/Cox Business CBSS customers to the Brinks Home™ family. We look forward to showing you the Brinks Home difference with our top-tier products and award-winning customer service. Continue reading to find answers to commonly asked questions about our account transfer process.
Customer FAQs
How did Brinks Home get my CBSS account?
Cox Business has transferred your CBSS account to Brinks Home. They chose us because of our excellent reputation for customer service and support. We are happy to be your full-service provider and have over 160 years of experience. This transition will only affect your security services; your other Cox Business products will still be handled by Cox.
Will anything with my monitoring change?
If you have a monitoring account today, your professional monitoring will continue uninterrupted, and your billing date and your monitoring rate will stay the same. If you experience an alarm event after your account transitions, our U.S.-based Alarm Response Center will be there for you, 24/7/365.
Will my payment information with CBSS transfer to Brinks Home?
Yes, we will fully assume responsibility for your security account over the next few weeks. In the coming weeks, you can expect to see Brinks Home on all your paperwork from us, including invoices and contracts. If you are on AutoPay, your billing will continue as usual. If you have made changes to your payment info with CBSS after your account transfer, you will need to update that with us. You should expect to see your bill starting in the coming weeks from us with ways to manage your billing.
How do I make a payment?
We will let you know when you can make payments in the Customer Portal or your updated Mobile App, after registering on the Customer Portal. You can find more information in the Help Center.
My statement looks different now. How do I read this new format?
Your statement from Brinks Home consolidates some line items that were broken out on your CBSS statements in the past. You will now have one line for your monthly monitoring, one line for leased equipment, and then line items for any additional services and fees.
How do I contact Brinks Home; can I use the same phone numbers?
Right now, continue to call CBSS customer service at 844.601.5890 for account questions. We will let you know how to reach us for support when your account is transferred.
How do I cancel a false alarm?
When your alarm goes off, if you are on site, you can immediately disarm it through the panel. Some alarm events, like smoke detectors going off repeatedly, will still result in a call. You should answer this call, as after your account transfer, it will be the Brinks Home Alarm Response Center calling to check on you. Provide your code word and ask them to cancel the alarm. You can find additional information about false alarms and how to prevent them, in the Help Center.