An Important Cybersecurity Update from Brinks Home™
Brinks Home identified unauthorized access to a portion of its IT systems. After detecting the incident, we promptly activated our incident response procedures and took steps to contain the situation. We are working diligently to investigate and will provide relevant updates as appropriate.
Brinks Home remains committed to delivering powerful and reliable smart home security. Our alarm monitoring and system functionality continue without interruption. While these types of situations have become all-too common, we recognize the significance of this event and have taken prompt and appropriate steps to address it.
The party responsible for this situation has threatened to release information it claims to have taken. We are aware that such material may be posted publicly. Brinks Home is working diligently to determine what information was involved and who may be affected. If the Company determines that personal information has been affected, it will notify those individuals as required and as appropriate.
As a general precaution, customers should remain vigilant against unsolicited emails, text messages, or phone calls requesting personal information or account credentials while our investigation continues. Brinks Home will never ask customers to provide sensitive information through unsolicited communications.
We will provide updates here as they are available, as well as share plans for notifying impacted parties as we confirm any additional information about this incident. We appreciate the trust our customers place in us and thank them for their patience as we work through this.
Brinks Home remains committed to delivering powerful and reliable smart home security. Our alarm monitoring and system functionality continue without interruption. While these types of situations have become all-too common, we recognize the significance of this event and have taken prompt and appropriate steps to address it.
The party responsible for this situation has threatened to release information it claims to have taken. We are aware that such material may be posted publicly. Brinks Home is working diligently to determine what information was involved and who may be affected. If the Company determines that personal information has been affected, it will notify those individuals as required and as appropriate.
As a general precaution, customers should remain vigilant against unsolicited emails, text messages, or phone calls requesting personal information or account credentials while our investigation continues. Brinks Home will never ask customers to provide sensitive information through unsolicited communications.
We will provide updates here as they are available, as well as share plans for notifying impacted parties as we confirm any additional information about this incident. We appreciate the trust our customers place in us and thank them for their patience as we work through this.