Privacy Policy

Last Updated : April 2026

BH Security, LLC dba Brinks Home™ (“Brinks Home™,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy and ensuring that your personal information is processed fairly and lawfully under applicable privacy legislation. The purpose of this Privacy Policy is to explain how we may use information that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”), which is obtained through our mobile application (the “App”) and other electronic forums, including chats and service sessions (collectively, the “Services”). By using our Services, you are consenting to our Terms of Use.

We may change our Privacy Policy from time to time which will apply to your use of Services, on this App. You are responsible for checking this App periodically to ensure that you are aware of the current terms. If a revision materially changes your rights, we will notify you in accordance with applicable law.

Residents of certain states may have additional rights concerning their Personal Information under the laws of those states. For a description of rights available in these jurisdictions, please refer to the "Additional Privacy Information for Certain Jurisdictions” section below.

For your convenience, this App may contain links to other websites. This Privacy Policy does not apply to those sites. You should contact those sites directly for information on their policies. Any reference to a linked site or third-party product or service is not an endorsement by us, and you assume all risk with respect to the use.

We may collect, use, store, and transfer Personal Information to provide, improve, and protect this App and Services. “Personal Information” does not include information that is publicly available, de-identified, or aggregated as defined by applicable laws.

Sources of Personal Information

We obtain information about you from a variety of sources, including:

1. Directly from you, when you use or interact with this App and Services, complete forms, request information from us, participate in surveys, or correspond with us by phone, e-mail, online chat, video, or otherwise.
2. Through automated means, when you use our Services; for example, when you visit this App, we may collect your IP address and other similar information. Additionally, we may collect your Personal Information when you interact with our platforms via chat, web, phone, or email. These interactions may be monitored and recorded for quality and assurance purposes. For more information about these processes, see the section below titled “Information We Obtain by Automated Means.”
3. From others, we may collect other information about you from third parties and outside sources, such as business partners, public records, and marketing firms. This information may be used to supplement the information that we collect directly from you to provide or improve our Services.

Personal Information We Collect and Process

The chart below shows the categories of Personal Information we collect and whether we “sell” that Personal Information or “share” it for purposes of “cross-context behavioral advertising” as defined under the applicable laws.

Other Information Collected via Chatbots

We may use chatbots powered by third-party providers on this App and our Services to provide you with information and support. When you interact with a chatbot, any information you choose to provide may be collected and associated with your name or IP address, and a transcript of your interactions may be created and stored.

You should not enter any information into a chatbot that you would not want saved, recorded, or monitored. By using or interacting with a chatbot, you understand that you may be communicating with automated self-service software provided by one of our third-party providers or with our representative through such providers. Your communications may be saved, recorded, or monitored by us or our third-party provider. By using or interacting with a chatbot, you consent to our and our third-party providers’ collecting, monitoring, recording, and managing any information (including Personal Information) that you enter into or generate by using the chatbot or that is generated or collected by us or third parties automatically, including information collected via cookies and other tracking technologies. For more information about how these providers may collect, use, or disclose your information, please refer to their privacy policies.

Residents of certain states may also have rights under applicable privacy laws, subject to certain limitations, which may include:

We will not discriminate against you for making use of these rights.

In addition to the rights above, you also have choices about how we communicate with you and how we process certain Personal Information about you. You may opt-out of receiving communications from us at any time by following the unsubscribe instructions provided in any email or SMS that you receive from us or by contacting us as provided at the end of this Privacy Policy.

If you opt-out of receiving email or other communications from us or otherwise modify the nature or frequency of communications, it may take up to ten (10) business days for us to process your request and you may continue to receive communications from us during that period.

Submitting Privacy Requests

If you are a resident of one of these states and wish to exercise these rights as detailed above, you may email us at [email protected].

For all requests, please clearly state that the request is related to “Your [State] Privacy Rights” and indicate which type of request you are making. Please also provide us with your first and last name and zip code.

We will take steps to verify your request by matching the information provided by you with the information we have in our records. If we are unable to adequately verify a request, we will notify the requestor. We may request certain reasonable additional information (that may include Personal Information) to help us authenticate your identity or your request, and to clarify or understand the scope of such requests. If we are unable to verify your identity or if we suspect fraudulent activity, we may decline to comply with your request.

To the extent that you elect to designate an authorized agent to make a request on your behalf, they must provide the written authorization bearing your signature.

We may deny your request if (1) we are not reasonably capable of associating your request with the Personal Information or it would be unreasonably burdensome for us to associate your request with the Personal Information; (2) we do not use the Personal Information to recognize or respond to you specifically or associate the Personal Information with other Personal Information about you; and (3) we do not sell the Personal Information to any third party or otherwise voluntarily disclose the Personal Information to any third party other than a processor, except as otherwise permitted under applicable law.

If we decline to take action regarding your request, you may have the right to appeal, depending on your state of residence. We will notify you providing our reasons and instructions for how you can appeal the decision.