How to Properly Reset an Camera

You may choose to perform a factory default reset on your security camera to troubleshoot technical issues, such as failure to communicate. One symptom of this is a continuously flashing green LED on the device. This can also help if the camera fails to configure after the website installer finds it.

1. Find and press the WPS button, typically located on the back or underside of the camera, and hold it approximately 15 seconds until the LED turns solid red then turns off.

2. Unplug the camera from any exterior power source, and wait for at least 10 seconds.

3. Restore power to the device, and use the Brinks Home™ App to reconnect your device to your Wi-Fi.

For more detailed instructions, including steps to add the camera back to your account, click here for a list of supported cameras.