How to Fix a Sensor Malfunction on the GC2 GoControl Panel
Every hour, your alarm system sends a signal to all of your sensors to ensure functionality and proper reporting, which is called a "roll call". If a sensor fails to send a response signal, a "Failure" alert will be sent to your control panel and “Malfunction” will display on the Brinks Home™ App.
Common reasons a sensor will go into "Failure" or "Malfunction" are:
- The battery in the sensor is dead.
- The sensor is too far from the control panel. If the sensor exceeds 100 ft, then a malfunction may occur.
- There is something causing Radio Frequency (RF) interference near that sensor or near the control panel. Common wireless devices that cause interference include the following:
- Routers, telephones, gaming controllers, doorbells, large metallic objects such as refrigerators or large TVs, plaster walls with metal fiber, metal studs in the wall, or interior concrete walls.
- Change the sensor battery.
- Note: If you change the battery, be sure to reseat the cover. If the cover is not properly aligned and snug it will create a tamper error. Additionally, check to make sure the arrows on the sensors are lined up and there is no more than ¼ inch between the two when mounting.
- Perform a sensor test to attempt another "roll call". See IQ Panel 2 instructions in the next section.
- Survey the area for recent changes, such as new nearby electronics which may be causing interference.
- If the problem persists, you may need to replace the sensor as it is defective.
System Test Instructions
1. Press security, then menu.
2. Press toolbox, then enter your master code.
3. Press system test. GoControl will enter test mode.
4. Open the door and window sensors, and walk by motion detectors.
5. The GoControl beeps and shows signal strength if all sensors test successfully. Press OK for next steps.
6. Test the home button colors by pressing each test.
7. Press no or yes. When finished press the down arrow.
8. Test the emergency button by pressing each test then press no or yes.
9. Press sounder audio test then press no or yes if the internal speaker sounds.
10. If all tests are successful a bottom right ok button appears. Press ok, then back to exit.