What is 3G?

3G technology allows wireless devices to connect to the internet. Cellular carriers have developed LTE - a stronger, more reliable technology. As a result, 3G technology will be phased out in 2022.

Some older Brinks Home™ security systems have 3G connectivity. Brinks Home is upgrading these systems to the latest LTE technology at no cost. Speak to Brinks Home expert to learn more.

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See if your system needs an update

Enter your customer number to check your systems update status.

How do I know if my system requires an LTE update?

1

Complete the form to find out if your system requires an LTE update.

2

You will receive an email confirming you have the latest technology or information for your free LTE update.

3

Complete your update if needed and enjoy 24/7 connectivity.

Frequently asked questions

  • 3G is the third generation of wireless mobile telecommunications technology. It is used to transmit data digitally. 

  • Your security system has a built-in 3G cellular backup to make sure you are always connected to our Alarm Response Center. 

  • The cellular carriers (AT&T, Verizon, T-Mobile, etc.) have developed LTE - a stronger, more reliable cellular technology. The cellular carriers have announced they are sunsetting the 3G technology in 2022 in favor of the improved LTE technology. 

  • Follow the instructions in the communication you received to schedule your LTE update. It is critical you schedule your system update immediately to ensure you stay protected. 

  • There is no cost to you. Brinks Home will replace the cellular chip technology and install your update completely free of charge. 

  • When the 3G cellular technology sunsets, your system will no longer communicate with our Alarm Response Center. Without that connection, we will not be able to assist you if there is an emergency at your home.  

  • Cellular providers are sunsetting the 3G technology in 2022. Schedule your update immediately and avoid losing connection to the Alarm Response Center.


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