Privacy Policy

Last Modified: January 16, 2020

  • Monitronics International, Inc. dba Brinks Home SecurityTM ("Brinks Home Security" "we," "us," "our" or “Company”)  is committed to protecting and respecting your privacy and ensuring that your personal information is processed fairly and lawfully in line with all relevant privacy legislation. The purpose of this Privacy Policy is to set out the principles governing our use of personal information that we may obtain about you through this website (the “Website”) and in connection with the sale of our products and the provision of related services (the “Products”). By using this Website, you agree to our use of the personal information that we obtain about you.

    Please read this Privacy Policy carefully. We may change our Privacy Policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this Website. If a revision meaningfully reduces your rights, we will notify you by posting a prominent announcement on the Website. BY USING THIS WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THIS WEBSITE.

    For your convenience, this Website may contain links to a number of other websites. The privacy policies and procedures described here do not apply to those sites; we suggest contacting those sites directly for information on their data collection and distribution policies. Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.

  • Your Data

    We may collect, use, store and transfer the following information to provide, improve and protect our Website and our Products.

    The data we collect and process. You may give us personal information by visiting or interacting with the Website, filling in forms on the Website, interacting with our Products, or by corresponding with us by phone, e-mail, or otherwise. This personal information includes the following data which are referred to in this Privacy Policy as ‘your data’, ‘your personal data’ or ‘your personal information’:

    • personal information you provide when you interact with the Website or Products. The personal information you give us may include your name, title, company, mailing address, email address, phone number, password, resume information, feedback and any other information you choose to provide to us;

    • technical data such as your internet protocol (IP) address, your login data, the web page you visited before visiting our Website, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website;

    • usage data which tells us how you use our Website;

    • marketing and communication data which tells us your preference in receiving marketing from us and our third parties and your communication preferences.

    Information Third Parties Provide About You

    We may also work with different third parties to supplement the usage Information and other information we collect directly from you. For example, our partners may provide us with information such as employment or income data, so that we can give you more personalized recommendations. We might also collect information from other users like you through things like a customer referral program.

  • Purposes for which we will use your data

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.

    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    • Where we need to comply with a legal or regulatory obligation.

    The ways we plan to use your personal data are as follows:

    • Products. We collect feedback in order to improve our Products and our Website.

    • Usage. We also use your data, especially usage data and technical data, including the actions you take in your account (such as Website visits, page interaction information, and search history), to evaluate and improve our Website and our Products.

    • Cookies and other technologies. We use technologies like cookies to provide, improve, protect, and promote our Website and our Products. More information on our use of cookies is available on our Cookies Policy. Brinks Home Security currently does not respond to Do Not Track requests.

    • Marketing. We also use your data to provide you with information about goods or services we feel may interest you. If you do not want us to use your data in this way, select the ‘unsubscribe’ link in any e-mail communication from us.

    • Relationship. We will also use your data to manage our relationship with you which will include notifying you about changes our Privacy Policy and asking you to leave a review or take a survey.

  • Sharing your data

    We may share information as discussed below, but we won’t sell it to advertisers or third parties.

    Others working for Brinks Home Security.  We use trusted third parties (i.e. IT services, analytics services, etc.) to help us provide, improve, protect, and promote our Website and our Products. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions.

    Third Parties. In some circumstances, your data is also shared with certain third parties, such as Brinks Home Security authorized dealers and third-party vendors (including GreenSky, LLC), in connection with the performance of services or completion of transactions provided to you by those third parties.

    As Part of a Corporate Change. We may disclose and transfer information about you to a third party as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets. I.

  • Other Information

    If you request information, services, or assistance, we may disclose your personal information to those third parties that (in our judgment) are appropriate in order to fulfill your request. If, when you provide us with such information, you specify that you do not want us to disclose the information to third parties, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to, or fulfill your request.

  • Collection and Use of Automatically Generated Information

    If you visit our Website to browse, read, or download information, your web browser automatically sends us (and we may retain) information such as the type of browser software and operating system you are using; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website. We will use this information as aggregate data to help us maintain this Website, e.g., to determine the number of visitors to different sections of our Website, to ensure the Website is working properly, and to help us make our Website more accessible and useful. 

    We will not use this information to identify individuals, except for Website security or law enforcement purposes. We will not obtain personally-identifying information about you when you visit our Website, unless you choose to provide such information..

  • IP Addresses

    When your web browser or e-mail application requests a web page on the Internet, it automatically provides a computer location where the requested information should be sent. This is called your computer's "IP address." (IP stands for "Internet Protocol.") 

    Brinks Home Security receives your IP address each time you visit our Website to browse, read, or download information. It may be used for various purposes, including diagnosing service or technology problems reported by you that are associated with your IP address, and for estimating the total number of users visiting the Website from specific locales, countries or regions of the world.

  • Log Files

    Cookies

    When a web page on the Website is requested, that request (including the date and time) is logged on our servers with information including the IP address of the computer that requested the page.

    We use log files for debugging and troubleshooting purposes. IP addresses and access times are not linked to your email address or any other personally identifiable information.

  • Cookie Policy

    If you request certain services from us, Brinks Home Security may then attempt to set cookies on your computer and later access those cookies. Additionally, third-party widgets such as YouTube or Flickr may install cookies depending on their configuration. You can normally refuse cookies by setting preferences in your browser. You do not need to accept cookies in order to use the Website or Products.

    A cookie is a small amount of data which often includes a unique identifier that is sent to your browser from a website’s computers and then stored on your computer's hard drive. A cookie cannot obtain information from your hard drive, destroy files, or transmit viruses.

    Each website can send its own cookie to your browser, if your browser's preferences allow it. To protect your privacy, your browser normally only permits a website to access cookies that it has previously sent to you, but not cookies sent to you by other sites.

    Choices About Cookies: You can normally configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you will still be able to use the Website and Products. Cookies are used only as an option selected by you that allows us to recall your email address from the cookie that we sent to your computer.

  • Google Analytics

    We use a tool called “Google Analytics” to collect information about use of this Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics only to improve this Website.  

    Google Analytics collects only the IP address assigned to you on the date you visit this Website, rather than your name or other identifying information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Website by disabling cookies on your browser.

  • Your California Privacy Rights

    If you are a California resident, you may be entitled to additional rights over your personal information. For more information about those rights and how to exercise them, please see our California privacy notice here, which is incorporated by reference into this policy.

  • Data Security

    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. 

    The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

  • Personally Identifiable Information of Children

    We do not knowingly solicit or collect the personally identifiable information of children under the age of 18.  If we become aware that we possess the personally identifiable information of any children, we will delete the information from our records.

  • Governing Law

    Our Website is governed solely by the federal and state laws of the United States, and information submitted to our Website is stored on servers located in the United States.  European Union residents are advised not to disclose any personally identifiable information to us.

  • Questions or Suggestions

    If you have questions or suggestions, send an email to privacy@brinkshome.com

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