Panel Tamper Warning on Your 2GIG Edge Panel

Common Terms

Understanding these terms will help you resolve the tamper error.

GC Edge Panel / Keypad

Your 2GIG security system's main control unit with a touchscreen interface.

Panel Tamper

An error condition indicating that the panel's main casing is detected as open, loose, or not properly secured to its backplate.

Tamper Switch

A small physical switch inside the panel that gets depressed when the panel is securely closed. If the casing is not flush, the switch is released, triggering the tamper error.

Backplate

The mounting plate that is fixed to the wall, onto which the panel assembly attaches.

Reboot

The process of restarting the panel's operating system using the software menu, which can sometimes clear erroneous alerts.

Understanding a Panel Tamper Error

Learn what triggers a tamper alert on your GC Edge panel and why it's important.

A "Panel Tamper" error is a security feature designed to alert you if the physical integrity of the panel itself has been compromised. This is detected by an internal tamper switch.

The most common causes for a panel tamper alert on the GC Edge are:

• The panel is not fully snapped or clicked into place on all four sides of its backplate.
• The securing screw at the bottom of the panel is missing or too loose, allowing for a gap.
• Internal wires or the backup battery are slightly out of place, preventing the panel from closing completely flush.
• The panel was recently opened for maintenance and not reassembled correctly.

Resolving the error requires ensuring the panel is physically secure so the tamper switch is properly engaged.

Troubleshooting the Panel Tamper Error

Follow this step-by-step decision guide to diagnose and resolve the tamper error.

1. Check if the panel is fully closed.

   • Look at and press on all four sides of your keypad. Is it fully closed and securely snapped into place on each side?
     • Yes: Proceed to step 2.
     • No: Proceed to step 3.

2. Perform a software reboot.

   • Sometimes a quick reboot can clear a latched error after the panel has been secured. To reboot the panel, tap the 2GIG logo in the top right corner of the home screen, tap “System Info”, then select the “Reboot” option. After the reboot is complete, is the error cleared?
     • Yes: The issue is resolved. You are done.
     • No: Proceed to step 3.

3. Open and re-seat the panel.

   • Opening and carefully closing the keypad can ensure the tamper switch is properly engaged. First, remove the securing screw from the bottom of the keypad. Then, pull the bottom of the keypad forward and up to release it from the backplate. Were you able to open the keypad?
     • Yes: Proceed to step 4.
     • No: Proceed to step 5.

4. Inspect for obstructions and securely close the keypad.

   • Before closing, ensure there are no wires or other obstructions that would prevent the panel from closing fully. To close the keypad correctly, line up the top of the keypad with the backplate first, then push the bottom of the panel straight back until it clicks securely into place. Finally, tighten the bottom screw. Does the error clear after closing it properly?
     • Yes: The issue is resolved. You are done.
     • No: Proceed to step 5.

5. Contact Support for further troubleshooting.

   • If the previous steps have not resolved the tamper error, further assistance is needed. See the Further Assistance section below.

Further Assistance

How to get more help if the tamper error persists.

If you have followed these steps and are still experiencing a panel tamper error, please contact our support team for additional assistance.