Low Battery on Your 2GIG Edge Panel
Summary: This guide explains what to do if you receive a "Panel Low Battery" error on your GC Edge panel. This alert indicates the internal backup battery that powers your system during an outage is low. We will walk you through a step-by-step troubleshooting process to identify the cause and resolve the alert.
Table of Contents
Click these links to jump to a specific section.
- Common Terms
- Understanding the "Panel Low Battery" Alert
- Troubleshooting the "Panel Low Battery" Alert
- Further Assistance
Common Terms
Understanding these terms will help you with this guide.
- GC Edge Panel / Keypad
- Your 2GIG security system's main control unit with a touchscreen interface.
- Panel Low Battery
- An error message indicating the rechargeable backup battery inside your panel is low on power.
- Backup Battery
- The internal battery used to power the security system in case of a loss of power from the main adapter, such as during a power outage.
- Main Adapter
- The power cord that plugs into a wall outlet to provide primary power to your panel.
- Reboot
- The process of restarting the panel's operating system using the software menu, which can sometimes clear erroneous alerts after an issue has been resolved.
- Notification Symbol
- An icon on the GC Edge home screen (often orange) that indicates there are new system messages or alerts to review.
Understanding the "Panel Low Battery" Alert
Learn what this alert means and its common causes.
The "Panel Low Battery" error indicates the backup battery inside of your GC Edge keypad is low. This battery is crucial as it powers your system during a loss of main power, such as a power outage, ensuring your property remains protected.
The most common cause for this alert is a recent power outage that forced the panel to use its backup battery. It can also indicate that the battery is aging and may need to be replaced if the error does not clear after a full recharge period.
Troubleshooting the "Panel Low Battery" Alert
Follow this step-by-step decision guide to diagnose and resolve the error.
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Check for a recent power outage.
- Have you had a recent power outage?
- Yes: Proceed to step 2.
- No: Proceed to step 4.
- Have you had a recent power outage?
-
Determine the timing of the power outage.
- Was the power outage within the last 24 hours?
- Yes: Proceed to step 3.
- No: Proceed to step 4.
- Was the power outage within the last 24 hours?
-
Allow time for the battery to recharge.
- The backup battery can take up to 24 hours to fully recharge after it has been used to power the system. Please wait 24 hours for the battery to recharge, and the error should clear on its own.
-
Reboot the panel.
- A reboot can help the panel recognize the battery's current state. To reboot the panel, tap the 2GIG logo in the top right corner of the home screen, tap “System Info”, then select the “Reboot” option. After the reboot is complete, does the error clear?
- Yes: Proceed to step 5 to clear any remaining notifications from your message center.
- No: Proceed to step 6.
- A reboot can help the panel recognize the battery's current state. To reboot the panel, tap the 2GIG logo in the top right corner of the home screen, tap “System Info”, then select the “Reboot” option. After the reboot is complete, does the error clear?
-
Clear the notification message.
- Return to the home screen, tap the orange notification symbol, then tap “Messages”.
- Tap the error message, then tap “Delete”. The process is now complete.
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Contact Support for further troubleshooting.
- If the "Panel Low Battery" error persists after 24 hours of charging and a panel reboot, the backup battery may be failing and could need replacement. Please proceed to the Further Assistance section.
Further Assistance
How to get more help if the low battery alert persists.
If you have followed these steps and the "Panel Low Battery" error has not cleared after 24 hours of continuous charging, please contact support for advanced troubleshooting. The backup battery may need to be professionally replaced.