ADC-SVR122 Stream Video Recorder Not Communicating

Summary: This guide provides step-by-step instructions for troubleshooting communication issues with the ADC-SVR122 Stream Video Recorder. Learn how to verify power, reset the device, and check network connectivity to restore functionality.

Step-by-Step Troubleshooting

1. Verify Power Connection:
   1. Ensure the ADC-SVR122 is securely plugged into a functioning power outlet using the provided power adapter.
   2. Inspect the power cable and adapter for any signs of damage or loose connections.
   3. Test the outlet with another device to confirm power availability.
   4. If the SVR does not power on, contact Brinks Home Support for further assistance.
2. Check Network Connectivity:
   1. Verify that your WiFi router or Ethernet connection is active and providing internet access.
   2. If the SVR is connected via Ethernet, ensure the cable is securely plugged in and not damaged.
   3. Reboot your router and allow it to stabilize before testing the SVR connection.
   4. Check the LED indicators on the SVR for connection status:
      • Solid green: The SVR is connected to the network.
      • Flashing red: The SVR is disconnected. Proceed to reset instructions below.
3. Reset the SVR:
   1. Locate the reset button on the ADC-SVR122.
   2. Press and hold the reset button for 10–15 seconds until the LED indicators flash.
   3. Release the button and wait for the SVR to reboot to factory settings.
   4. Re-add the SVR to your Brinks Home account using the instructions provided below.
4. Re-add the SVR to Your Account:
   1. Open the Brinks Home app and navigate to the "Add Device" section.
   2. Select "Stream Video Recorder (SVR)" from the list of devices.
   3. Follow the on-screen instructions to reconnect the SVR to your network and account.
   4. Verify that the SVR is recording and storing video clips as expected.
5. Check Storage Capacity:
   1. Log into your Brinks Home account and check the available storage on the SVR.
   2. If the storage is full, delete unnecessary recordings to free up space.
   3. Ensure the recording rules are set up to manage the storage effectively.

Further Assistance

If the issue persists after following these steps, contact Brinks Home Support for additional help or to schedule a technician visit.