Skybell - WiFi Connectivity Issues

Common Terms

SSID (Network Name)

The name your router broadcasts to identify your Wi-Fi network.

2.4 GHz

The Wi-Fi frequency band supported by Skybell HD (not 5 GHz).

AP Mode (Access Point Mode)

Your doorbell’s built-in hotspot used for initial Wi-Fi setup.

WPS (Wi-Fi Protected Setup)

A push-button pairing method—no password entry required.

Wi-Fi Extender (Range Booster)

A device that rebroadcasts your Wi-Fi signal to reach distant corners.

Router Channel

The frequency segment your network uses; switching channels can avoid interference.

Signal Strength

Check your Skybell’s Wi-Fi signal in the Brinks Home™ App:

1. Open the Brinks Home™ App.
2. Tap Video and select your Skybell HD device.
3. Tap the ⚙️ Settings icon.
4. Scroll to Signal Strength (%) and note the value.

Mobile App: Video Section

Common Connectivity Issues & Fixes

Weak Signal (< 79%)

1. Verify Current Signal: Follow the Signal Strength steps to get your percentage.
2. Reposition Router: Move your router within 15–20 ft of the doorbell, ideally with no walls or metal between them.
3. Test Again: Recheck signal strength in the app.
4. If still <79%, install a Wi-Fi Extender halfway between the router and Skybell, then re-test.

Network Congestion

1. Identify Peak Usage: Note times when video lags or drops out (e.g., evening streaming).
2. Pause Other Devices: Temporarily stop high-bandwidth activities on TVs, computers, or smart speakers.
3. Enable QoS: Log in to your router’s web interface, locate Quality of Service settings, and add your Skybell’s MAC address with high priority.
4. Confirm Improvement: Check live view performance in the Brinks Home™ App.

Router Compatibility

1. Update Firmware: Open your router’s admin page and install any available firmware updates.
2. Enable 2.4 GHz Band: In wireless settings, ensure the 2.4 GHz network is on and broadcasting.
3. Disable AP Isolation: Turn off any “AP Isolation” or guest network restrictions so the camera can communicate with your network.
4. Reboot Router: Power-cycle the router (unplug 30 s, plug back in) and recheck your Skybell’s signal and live view.

Power Issues

1. Check Voltage: Use a multimeter at the transformer—Skybell requires at least 16 VAC.
2. Inspect Wiring: Remove the cover and verify all wires are firmly attached with no corrosion.
3. Power-Cycle Device: Turn off power at the breaker or unplug the transformer for 2 minutes, then restore and wait for the LED to stabilize.
4. Verify Operation: Confirm live view and signal strength in the app.

Power Cycle Your Skybell

1. Turn off power at the circuit breaker or unplug the transformer.
2. Wait 2 minutes to clear any internal cache.
3. Restore power and wait for the LED to turn solid blue.
4. Open live view in the Brinks Home™ App to confirm reconnection.

Reset Your Skybell

1. Press and hold the reset button on the back for 60 seconds until the LED flashes red.
2. Release and wait for the LED to turn solid white.
3. Once reset, call or text Brinks Home support at 469-513-8685 to properly re-add your Skybell to your system.

Further Assistance

If you need more help, visit the Skybell Support Center, or contact Brinks Home support at 469-513-8685 (8 am–8 pm CT daily).