Skybell - WiFi Connectivity Issues

Summary: The Skybell HD Video Doorbell is a powerful tool for home security, but weak Wi-Fi signals and other connectivity challenges can affect its performance. This guide outlines steps to check your device's Wi-Fi signal strength, common reasons for connectivity issues, and solutions to ensure your Skybell operates smoothly.

Common Reasons for Connectivity Issues

• Weak Wi-Fi Signal: The Skybell HD requires a strong Wi-Fi signal (above 80%) to function effectively. Signal strength below this level can lead to intermittent connectivity.
• Network Congestion: High traffic on your home network can limit the bandwidth available to the Skybell, causing delays or disruptions.
• Router Compatibility: Older routers or incompatible settings, such as outdated firmware or disabled 2.4GHz frequency, can prevent the Skybell from connecting.
• Physical Obstacles: Walls, metal doors, or other obstructions between the router and the Skybell can degrade signal strength.
• Power Issues: Insufficient power supply to the Skybell can result in performance issues, including connectivity failures.

Step-by-Step Instructions

1. Go to the Alarm.com customer website and log in. Select VIDEO.

   

2. Press SETTINGS.

   

3. Select Skybell from the dropdown menu.

   

4. Press VIDEO DEVICE INFO.

   

5. Press REFRESH TO LOAD VALUE.

   

6. Ensure the signal strength is above 80%. If it's below 80%, take the following steps:
   1. Move your Wi-Fi router closer to the Skybell.
   2. Install a Wi-Fi extender to boost the signal strength.
   3. Check for and reduce any physical obstructions, such as walls or metal doors.
   4. Switch to a less congested Wi-Fi channel through your router's settings.

   

What to Do if the Camera is Not Reachable

1. Power Cycle the Skybell:
   1. Turn off power to the Skybell at the circuit breaker or unplug the transformer.
   2. Wait 2 minutes, then restore power.
   3. Check if the camera reconnects to the network and is reachable.
2. Check Internet Connectivity:
   1. Ensure your home Wi-Fi is functioning and providing internet access to other devices.
   2. If other devices are disconnected, restart your router and modem.
   3. If the Skybell still does not connect, contact your Internet Service Provider (ISP).
3. Reset the Skybell:
   1. Press and hold the reset button on the back of the Skybell for 60 seconds.
   2. Release the button and wait for the Skybell to reboot.
   3. Follow the setup process in the Brinks Home app to reconnect the device.

Need More Help?

For additional assistance with troubleshooting your Skybell HD, visit the Skybell comprehensive support center, or contact Brinks Home customer support.