Indoor Video Camera ADC-V622—Troubleshooting Communication Issues

Summary: This guide provides steps to troubleshoot and reset the ADC-V622 indoor video camera to resolve communication issues effectively.

Causes of Camera Communication Issues

The distance between the camera and Wi-Fi source may exceed the maximum range.
Obstructions like thick walls or large metal objects may block the signal.
Devices emitting similar signals or consuming high bandwidth may interfere with communication.
Changes to your Wi-Fi network, such as a new router or updated credentials, require reconnecting the camera.

Resolve proximity issues by:
- Moving the Wi-Fi router closer to the camera or vice versa.
- Using a signal extender to bridge the gap.
For signal obstruction by dense materials:
- Reposition the camera to improve the signal path.
- Consider using a signal extender to strengthen connectivity.
Address interference from new electronics by adjusting the placement of the camera or the interfering device.
Reset the camera if connectivity issues persist. Follow the reset instructions below.

Warning: This erases all settings and you’ll need to contact us to re-add it to your Brinks Home account.

Press Menu until you hear “Menu, use volume buttons to scroll through options.”
Press + until “Factory reset, press Menu to activate” plays; press Menu.
Press Menu again to confirm; you’ll hear “Resetting.”

For more details on resetting your ADC-V622 camera or adding it back to your Brinks Home account, visit the ADC-V622 Indoor Camera Guide .