Indoor Video Camera ADC-V622—Troubleshooting Communication Issues
Summary: This guide provides steps to troubleshoot and reset the ADC-V622 indoor video camera to resolve communication issues effectively.
Causes of Camera Communication Issues
- The distance between the camera and Wi-Fi source may exceed the maximum range.
- Obstructions like thick walls or large metal objects may block the signal.
- Devices emitting similar signals or consuming high bandwidth may interfere with communication.
- Changes to your Wi-Fi network, such as a new router or updated credentials, require reconnecting the camera.
Troubleshooting Cameras
- Resolve proximity issues by:
- Moving the Wi-Fi router closer to the camera or vice versa.
- Using a signal extender to bridge the gap.
- For signal obstruction by dense materials:
- Reposition the camera to improve the signal path.
- Consider using a signal extender to strengthen connectivity.
- Address interference from new electronics by adjusting the placement of the camera or the interfering device.
- Reset the camera if connectivity issues persist. Follow the reset instructions below.
Camera Reset Instructions
- Press and hold the WPS/Reset button until the LED flashes green and red (approximately 15 seconds), then release.
- The camera will reboot to factory default settings.
- If the camera is linked to an Alarm.com account, remove it from that account before reinstallation.
Additional Information
For more details on resetting your ADC-V622 camera or adding it back to your Brinks Home account, visit the ADC-V622 Indoor Camera Guide .