ADC-V723—Camera Not Communicating
Outdoor Camera Not Communicating (ADC-V723)
Summary: Learn about the possible causes of communication issues with your ADC-V723 outdoor camera and how to troubleshoot them effectively, including steps for resetting the camera to factory default.
Causes of Camera Communication Issues
- Distance to the Wi-Fi signal source may exceed the maximum range limit.
- Physical materials, such as heavy concrete or thick metal walls, may obstruct the signal.
- Electronic interference can result from devices emitting similar signals or consuming significant bandwidth, leaving insufficient bandwidth for the camera.
- Wi-Fi changes, including switching service providers or replacing a router, require reconnecting the camera to the new Wi-Fi network.
Troubleshooting Cameras
- Proximity Issues: Move the Wi-Fi router or signal source closer to the camera, or move the camera closer to the Wi-Fi router. Alternatively, install a signal extender to bridge the gap.
- Obstructing Materials: Relocate the camera to reduce interference caused by heavy walls or dense materials. For example, move the camera closer to a window or interior wall if it's outside. Using a signal extender may also help.
- Electronic Interference: Identify and address interference from recently added devices, such as a television or other electronics. Adjust the placement of the interfering device or the camera as needed.
- Reset and Reconnect: Perform a factory reset on the camera to resolve persistent issues. See the Camera Reset section below for instructions.
Camera Reset Instructions
- Press and hold the WPS/Reset button on the camera for approximately 15 seconds until the LED flashes green and red.
- Release the button to allow the camera to reboot to factory default.
- If the camera was previously installed on an Alarm.com account, delete it from the account before reinstalling.
Additional Information
For more details about factory resetting the ADC-V723 camera and instructions on adding it back to your Brinks Home account, visit the ADC-V723 Outdoor Camera Guide .