How to Fix Panel Communication Failure on the IQ Panel 2

Common Terms

Transformer (Power Brick)

The low-voltage power supply that keeps your panel running.

Wi-Fi Extender (Range Booster)

A device that rebroadcasts your Wi-Fi signal to improve coverage.

SSID (Network Name)

The name your router broadcasts to identify your Wi-Fi network.

AP Mode (Access Point Mode)

A panel-hosted hotspot used to configure Wi-Fi settings directly.

WPS (Wi-Fi Protected Setup)

A push-button pairing method—no password entry required.

Master Code

Your personal 4-digit security code used to access advanced settings.

Installer Code

The default code (1111) used to access installer menus.

3G (Third Generation Cellular)

Legacy cellular service phased out in 2022 in favor of LTE.

Symptoms

• Your panel shows “Communication Failure” or “Radio Not Responding.”
• Alarm signals do not reach our response center during a test.
• Test Mode cannot complete or shows an error.

Possible Causes & Solutions

1. Wi-Fi Network Name (SSID) or Password Changed?

If you’ve changed your router’s Wi-Fi network name (SSID) or password, you must reconfigure the panel’s connection. Follow these steps.

2. Power Outage

• Wait for home power restoration—your panel reconnects automatically.
• If the backup battery is low, allow up to 24 hours to recharge before retrying.

3. Loose Power Connection

• Ensure the AC adapter is firmly plugged into both the wall outlet and the panel.
• Test the outlet with a lamp or phone charger to confirm it has power.

4. 3G Cellular Service Expired

• 3G service was discontinued in 2022. Learn about upgrading to LTE.
• To upgrade, text or call 469-513-8685. If Wi-Fi is active, signals still transmit even if cellular is inactive.

5. Local Cellular Network Outage

Temporary cell provider issues can block communications. Keep the panel connected to Wi-Fi as a backup.

6. Signal Interference

• Move large metal objects or appliances (like microwaves) away from the panel.
• Place the panel near an exterior wall, above ground level, and out of closets or basements.

7. System Firmware Glitch

Resetting power can clear firmware issues—use a power cycle:

1. Power down the panel completely (see below).
2. Wait at least 2 minutes before restarting.
3. Run a system test in Test Mode and confirm it completes successfully: Test Mode instructions.

8. Landline Phone Service Issues

• Check for local landline outages with your phone provider.
• If you switched providers, confirm the phone line is correctly wired to your panel.
• Consider adding cellular backup—text or call 469-513-8685.

IQ Panel 2 Power Cycle Instructions

1. Swipe down the clock display to open the menu, then tap Settings.



2. Tap Advanced Settings, then enter your Master Code.



3. Tap Power Down, then confirm by tapping OK.



4. Wait 2 minutes, then press and hold the side power button for 3–4 seconds to restart.

Reconnecting Your Panel to Wi-Fi

1. Swipe down from the clock display, then tap Settings.



2. Tap Advanced Settings, then enter Installer Code 1111.



3. Tap Wi-Fi, then check the box to enable it.



4. Select your Wi-Fi network (SSID), enter your password, then tap Connect.



5. When you see Connected, tap Back or Home to finish.

Further Assistance

If you need more help, text or call a Support Representative at 469-513-8685. Our team is available 7 days a week, 8 am to 8 pm CT.