How to Fix Panel Communication Failure on the IQ Panel 2

Summary: If your panel displays a communication failure or "radio not responding" message, it means your system is not communicating with our Alarm Response Center, and alarm activity signals will not be received. Use the steps below to identify the cause and restore communication. For further assistance, text 469.513.8685.

Possible Causes and Solutions

1. Has Your Wi-Fi Name or Password Changed?

If you recently changed your Wi-Fi name, password, or router, you need to update your panel's Wi-Fi settings. Follow these steps.

2. Power Outage

• Ensure your system has power. If power is restored after an outage, the system will reconnect automatically.
• If your panel battery is weak after an outage, allow up to 24 hours for it to recharge.

3. Loss of Connection to Power Source

• Ensure the panel is securely plugged into a functioning outlet.
• Verify the outlet by plugging in another device.

4. 3G Cellular Service Expired

• 3G cellular service was phased out in 2022. Learn more in our 3G LTE Update communication.
• Upgrade your panel to a supported cellular module by texting 469.513.8685.
• Note: Signals will still be received if your panel is connected to Wi-Fi.

5. Local Cell Provider Outage

A temporary cell service outage in your area may affect communication. Ensure your panel is connected to Wi-Fi as a backup.

6. Signal Interference

• Keep large metal objects or appliances that generate radio frequency away from the panel.
• Position your panel near an exterior wall, above ground level, and outside basements or interior closets.

7. System Malfunction

Try a power cycle to resolve malfunctions:

1. Power down the panel completely.
2. Wait 2 minutes, then power it back on.
3. Test the system to confirm communication is restored. Learn how to place your system on test.

8. Landline Phone Service Issues

• Check for phone service outages in your area.
• Ensure your phone line is connected to your system if you’ve switched providers.
• Consider upgrading to cellular communication for added reliability and smart home features. Text 469.513.8685 to learn more.

IQ Panel 2 Power Cycle Instructions

1. Swipe down the clock display to open the settings menu, then press Settings.



2. Press Advanced Settings, then enter your master code.



3. Press Power Down, then Ok to confirm.



4. Wait 2 minutes, then press the right-side power button for 3-4 seconds to power the panel back up.

How to Reconnect Your Panel to Wi-Fi

1. Swipe down from the clock display, then press Settings.



2. Press Advanced Settings, then enter your installer code (default: 1111).



3. Press Wi-Fi, then check the box to enable Wi-Fi.



4. Select your network, enter your Wi-Fi password, then press Connect.



5. Once connected, press Back or Home to exit.

If you need further assistance, text our Support Team at 469.513.8685.