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Help Center Understanding Your Brinks Home™ Account Fees

Understanding Your Brinks Home™ Account Fees

Summary

Understanding the different fees on your Brinks Home™ account helps you avoid surprises and manage your budget. We explain each charge in simple terms and show you easy ways to reduce or eliminate fees.

Table of Contents

Monthly Monitoring Fees

Each month, you pay a monitoring fee to keep your security system active. This fee—starting at $29.99 per month—covers around-the-clock professional monitoring, alarm dispatch, and technology updates. Systems that use cellular signals (via your mobile network) cost a bit more than systems that use a home phone line, because cellular service has higher communication costs.

Installation & Equipment Fees

Professional Installation: If you sign up for a 36-month monitoring plan, we usually include basic installation at no extra charge. A trained Brinks Home™ technician will come to your home, install your devices (cameras, sensors, control panel), and make sure everything works correctly.

Additional Equipment: If you choose extra devices—such as wireless cameras, motion detectors, or smoke sensors—you may purchase them outright. We will clearly show any equipment costs before you agree.

Non-Standard Installations: For homes with unusual layouts or special wiring needs, a small trip fee may apply. We will always let you know in advance if this fee is required.

Account & Billing Fees

Fee Amount What This Means
Cost Recovery Fee $6.40 / mo Helps cover ongoing maintenance, monitoring center operations, and technology upgrades.
Paper Statement Fee $5.99 / mo Charged for mailed paper bills. Switch to e-statements to avoid this fee.
Late Payment Fee $5.00 Applied if payment isn’t received within 26 days of the billing date.
Returned Payment Fee $25.00 Charged when a payment is returned due to insufficient funds or bank issues.
Convenience Fee $5.95 (+ taxes) For phone payments with a live agent. Pay online to avoid this fee.
Check Processing Fee $1.00 Applied when you mail a paper check using our billing envelope.

Service Plan & Maintenance Fees

If you enroll in Brinks Home™ Plus—our optional maintenance plan to repair or replace cameras, sensors, and other devices—you pay a $75 trip fee each time a technician visits your home for covered repairs.

If you’re not enrolled in Brinks Home™ Plus, technician visit fees are higher and vary by the level of service required. Standard service visits start at $99 per visit, while specialized or premium service calls can range from $150–$250 depending on your system and the work needed. For exact pricing, please contact Customer Support for a personalized quote.

Early Termination & Cancellation Fees

Your monitoring plan is a contract for the agreed term (usually 36 months). If you cancel early, you must pay the remaining monthly fees in full. This isn’t a penalty—it covers the service you committed to receive.

False Alarm Fines

A false alarm happens when emergency services are dispatched but no real emergency exists. Many cities charge $25–$35 for the first false alarm and more for repeats. These fines come from your local police or fire department, not Brinks Home™. To avoid fines, make sure you enter your security code when testing or accidentally triggering sensors.

Guard Response Fees

When your burglary alarm is verified and a third-party guard is dispatched, you’ll see a Guard Response Fee on your bill. The amount varies by guard company and location, typically ranging from $50–$85 per dispatch.

Payment Options & Avoiding Fees

  • Paperless Billing: Sign up for e-statements in your Customer Portal to skip the $5.99 paper statement fee.
  • AutoPay: Set up automatic payments with your bank or card to ensure on-time payment and avoid late fees.
  • Online Payments: Pay via the Customer Portal anytime—no convenience fee and immediate processing.

Need Help?

If you have questions about any fees or need assistance:

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