What is a Five Diamond Alarm Center?

When shopping for home security companies, you want to make sure you’re getting the best services in the market. Monitoring companies have a commitment to have you covered 24/7, and you want to ensure your home and family are constantly protected. Trusting a home security company to keep your home safe is a big decision that you will want to take seriously.

An elite group of monitoring companies are awarded the status of becoming a Five Diamond Alarm Response Center. This is given to under 5% of all monitoring companies, or 200 stations out of the over 3,700, in North America and requires that the company in question meet certain standards of excellence when it comes to their services. This designation is given by a third-party trade agency, The Monitoring Association, and analyzes monitoring companies from an outside perspective.

Who is The Monitoring Association? A trusted group of industry experts who represent monitoring companies around the globe. They are passionate about promoting high performance and standards among the monitoring industry. This also includes building trust among some of the most important partners in home security: our emergency personnel teams. They also maintain relationships with equipment manufacturers and regulatory agencies.

Brinks Home™ is a proud member of the Five Diamond Monitoring Center club. This means we have hit the top five most important values of excellence required to be given the status:

1. A commitment to excelling during random inspections and quality standards assessments

2. A commitment to the top levels of customer service

3. A commitment to continuous training and updating policies based on evolving technology and maintaining The Monitoring Association’s standards

4. A commitment to constantly raising the industry standards

5. A commitment to reducing unnecessary emergency dispatches

Additionally, being part of the Five Diamond certification group gives members access to extra resources and experts to continually improve the performance and expertise of the monitoring center. The designation also requires annual recertification, ensuring members must maintain these standards.

Because Brinks Home has been designated a Five Diamond provider, you can place your trust in us to be both reliable and high quality in our protection. Our Alarm Response Center (ARC) is award-winning, with fast alarm response times and 24/7 monitoring of your system. When a sensor is triggered or an alarm sounds, it sends a signal to your panel hub that is monitored by the ARC.

With our Five Diamond certification, we have both pride in our services and an obligation to our customers to maintain our high standards. Our Alarm Response Team is committed to always having your back, even if you never end up needing us. With the added 5 Diamond designation, you can rest easily knowing that not only does our customer family trust us, but we’re also backed by expert knowledge and opinions.

For more information about Five Diamond centers, visit What Is A Five Diamond Central Station. If you want to get started on your home security journey with a top-tier company, contact us today.