If you have had a home security system for many years, or maybe just moved into a new place with an older security system, you might have noticed the keypad doesn’t seem to work anymore. In this modern era of “install-it-yourself” home security systems, you might think you are just able to run out to the big box store and buy a new one. Here are a few things to consider first:

Check Your Contract

If the system is currently monitored and you had a professional installer put it in all those years ago, there is a good chance that your contract stipulates that you have to  buy replacement parts from the approved supplier and have it installed by their professionals. If you own the hardware outright and there is no maintenance clause in your contract, you are good to go to try and troubleshoot the situation yourself. However, it’s a good idea to call your alarm company to make sure the panel you decide to purchase is still compatible with your system.

Is it Hardwired or Battery Operated?

If you haven’t used the touchpad in a long time and it doesn’t respond anymore, the first thing to check is if it has power supplied by a battery.  Many of the newer wireless systems don’t have any wires running into the walls and you might just have to replace the battery to fix the problem. 

If after you replace the battery and there is still no response from the keypad, it’s  time to replace the unit. 

If it is hardwired, unless you have experience in security system installation and maintenance, you probably don’t want to tamper with the system. It’s easy to crosswire a new panel and it ends up damaging other components in the system. It may require reprogramming and access to the master code, as well. This might be a good indication that it’s time to change out your old security system for a do-it-yourself wireless package from a reputable company like  Brinks Home™ .

Check Compatibility Before You Begin

Finally, while many keypads made by different security companies function in the same manner, it doesn’t mean you should got out and get any box on the shelf and think it will work in perfect conjunction with your system. Your keypad is the brain, and it needs to be able to talk to your window, door, and motion sensors. 

Read the owner’s manuals of the equipment that is staying in place for a list of compatible keypads that will work before spending any money.

Giving Up and Starting Over

It is possible that your system is so old that there simply isn’t a keypad out there that can easily be integrated with it.  It could be time to invest in a complete new security system from Brinks Home. You may be able to install a new panel yourself or have us professionally install if for you. When you want to add to your system or upgrade, with our latest panel you can:

• Access your system through a mobile app

• Configure it to work with your home automation unit, like Amazon Alexa

• Add cameras and recording equipment

Krista Bruton is a DFW-based writer who covers smart home security and consumer protection.