How to Troubleshoot a Flashing White LED on a Brinks Home Camera

Summary: A flashing white light on your Brinks Home indoor/outdoor camera indicates that the device is in pairing mode and not connected to your account. This guide provides step-by-step instructions for connecting the camera using AP mode or WPS mode and ensuring optimal WiFi signal strength for a stable connection.

Step-by-Step Troubleshooting

1. Connect the Camera to Your Account
   1. Using AP Mode:
      1. Open the Brinks Home app and navigate to the “Add Camera” section.
      2. Select AP Mode from the connection options.
      3. Press and hold the WPS button on the camera until the light begins flashing white rapidly.
      4. Connect your mobile device to the camera's WiFi network (e.g., “ALARM_CAM_XXXXX”).
      5. Return to the app, and follow the prompts to reconnect the camera to your home WiFi network.
      6. If successful, verify recording rules and schedules in the Brinks Home app.
      7. If unsuccessful, retry the process or attempt WPS mode.
   2. Using WPS Mode:
      1. Press and hold the WPS button on your camera until the light begins flashing blue.
      2. Press the WPS button on your WiFi router within 2 minutes to initiate pairing.
      3. Wait for the camera's light to turn solid green, indicating a successful connection.
      4. If successful, verify recording rules and schedules in the Brinks Home app.
      5. If unsuccessful, ensure your router supports WPS, and try again. Otherwise, attempt AP mode.
2. Check Wireless Signal and Noise Ratio
   1. Ensure the normalized signal strength is above 80% and the noise ratio is below 40.
   2. If the signal is adequate, power cycle the camera and try reconnecting.
   3. If the signal is poor, consider using a WiFi extender or relocating the camera or router for better signal strength.