ADC-VDB750—Camera Not Communicating

Summary: Learn how to troubleshoot connectivity issues with your ADC-VDB750 Doorbell Camera, including reset instructions and steps to restore communication.

Causes of Camera Communication Issues

• Distance to the Wi-Fi signal source may exceed the maximum range limit.
• Physical materials like concrete or metal walls may obstruct the signal.
• Electronic interference from devices consuming significant bandwidth can disrupt communication.
• Wi-Fi changes, such as switching providers or routers, require reconnecting the camera to the new network credentials.

Troubleshooting Cameras

• Move the Wi-Fi router closer to the camera, or use a signal extender to improve range.
• Adjust the camera’s position to avoid dense materials that block signals, or use a signal extender.
• Identify and address interference from nearby electronic devices by repositioning the camera or the interfering device.
• Reset the camera to factory settings to reconnect it to Wi-Fi (see reset instructions below).

Camera Reset

To reset the ADC-VDB750 Doorbell Camera to factory default:

1. Press and hold the doorbell button for 45-50 seconds until the LED blinks red and green.



2. Wait for the device to reboot.
3. If the camera was previously installed on the Brinks Home App, delete it before reinstalling.