How to Troubleshoot No Light (LED) on a Brinks Home Camera

Summary: No light on your Brinks Home indoor/outdoor camera indicates that the device is not receiving power. This guide provides step-by-step instructions to resolve power issues and restore the camera to working order.

Step-by-Step Troubleshooting

1. Check for Power Outages
   1. Determine if there has been a power outage in your area:
      • If Yes: Wait for power restoration. The camera should function once power is restored.
      • If No: Proceed to the next step.
2. Test the Outlet
   1. Plug another device (e.g., phone charger) into the same outlet:
      • If the device works: Proceed to the next step to check the camera.
      • If the device does not work: The outlet may be faulty. Contact an electrician for repairs.
3. Power Cycle the Camera
   1. Unplug the camera from its power source and wait 30 seconds.
   2. Plug the camera back in and wait 2 minutes for it to reboot.
   3. Check if the light on the camera turns on:
      • If Yes: The issue is resolved.
      • If No: Proceed to the next step.
4. Inspect the Power Adapter and Cable
   1. Ensure the power adapter and cable are securely connected and not damaged.
   2. If available, test the camera with another compatible power adapter and cable:
      • If the camera powers on: Replace the faulty adapter or cable.
      • If the camera does not power on: Proceed to the next step.
5. Contact Support
   1. If the camera remains unresponsive, contact Brinks Home Support to schedule a technician visit or to explore warranty options.