2GIG-HD100 Not Communicating

Summary: This guide provides step-by-step instructions for troubleshooting communication issues with the 2GIG-HD100 indoor camera. Learn how to verify power, reset the camera, and reconnect it to your Brinks Home account to restore functionality.

Step-by-Step Troubleshooting

1. Verify Power Connection:
   1. Ensure the 2GIG-HD100 is securely plugged into a functioning power outlet using the provided power adapter.
   2. Inspect the power cable and adapter for any signs of damage or loose connections.
   3. Test the outlet with another device to confirm power availability.
   4. If the device does not power on, contact Brinks Home Support for further assistance.
2. Check Network Connectivity:
   1. Verify that your network router is active and providing internet access.
   2. Ensure the Ethernet cable (if used) is securely connected to both the camera and the router.
   3. If connected via WiFi, verify that the camera is within range of your router.
   4. Reboot your router to refresh the connection, allowing it to stabilize before testing the camera connection.
3. Reset the Camera:
   1. Locate the reset button on the 2GIG-HD100, as shown below.
   2. Press and hold the B reset button for 15 seconds until the front LED turns yellow.
      
   3. Wait for the camera to reboot and complete its reset process.
4. Re-add the Camera to Your Account:
   1. Open the Brinks Home app and navigate to the "Add Device" section.
   2. Select "Indoor Camera" from the list of devices.
   3. Follow the on-screen instructions to reconnect the 2GIG-HD100 to your WiFi network and account.
   4. Verify that the camera feed is visible and functioning in the app.
5. Verify Camera Connectivity:
   1. Ensure the camera is powered on and connected to the network.
   2. Test the camera feed in the Brinks Home app to confirm functionality.
   3. If the camera remains offline, contact Brinks Home Support for additional troubleshooting or assistance.

Further Assistance

If the issue persists after following these steps, contact Brinks Home Support for additional help or to schedule a technician visit.