Handling System Outages Due to Storms
My system has no power. What can be done?
- If the system has no power, then the transformer (large plug) is not supplying power and the backup battery has been totally depleted. If you are experiencing a prolonged power outage, then the system will come back up immediately when power is restored.
There is power in the home, but my system still has no power.
There is an issue with the transformer or the outlet in which it is connected. Verify the following:
- • The plug is connected securely to the outlet.
- • The outlet is supplying power. Plug something else into the outlet (for example, a cell phone charger) to see if it works. If the other device also does not get power, then there is an issue with the outlet. Check your breaker box to ensure none of the breakers have tripped.
- • Some outlets are connected to a light switch in the room. If the light switch is turned off, then the outlet is off as well.
- • Some outlets have a reset button in the center. These types of outlets are most often in bathrooms and kitchens. If your transformer is located in one of these outlets, press the reset button to see if the system powers back up.
- • There are two wires connected to the back of the transformer (usually red and black). If one of those is disconnected, please text a Support Representative at 469.513.8685 or you can call us at 469.391.4024 to be connected to Tech Support.
- • If none of these steps resolve the issue, please contact Tech Support at 469.391.4024 as a technician may need to come to the home. A technician can resolve an issue with the transformer, but if the outlet is bad, then an electrician is needed.
My power has been restored and the system is reporting a low battery.
- The backup battery is recharging. Please allow 24 hours for the battery to recharge. Please rest assured, if there is power in the home, then the system will function regardless of the state of the backup battery.
I have waited 24 hours and there is still a low battery message.
Some systems require a physical reset at the panel, which we can guide you through. It is also possible the backup battery needs to be replaced. Even though they are rechargeable, they do have a finite lifespan and have to be replaced from time to time. The average lifespan of a backup battery is 2-4 years. If you require further assistance, please text a Support Representative at 469.513.8685 or you can call us at 469.391.4024.
Can someone walk me through the technical steps?
- If you feel more comfortable with us walking you through each step, please text a Support Representative at 469.513.8685 or you can call us at 469.391.4024. On some systems, we can disable the beeping. More importantly, we would like to check the system’s status to find out all of the reasons it is beeping and get those addressed for you.
Important components of your system for you to know:
Transformer
- • This is a large plug located in an electrical outlet. It is often secured with a screw to keep it from falling out. This plug is the main source of power for your alarm system.
- • As long as there is power in your home, your system should always have power.
- • If the transformer stops supplying power, then the system will be kept running by the system’s backup battery.
Backup Battery
- • The backup battery will keep the system running for a period of time in the event of a power outage.
- • This time depends on the age of the battery and the number of devices it has to support during the outage.
- • The backup battery is located either inside the keypad (where the codes are typed in) or a separate panel box often located in a closet. The location of the battery depends on the system type.
- • These backup batteries are rechargeable. Once power is restored, the battery will recharge on its own. We advise giving the battery 24 hours to fully recharge.