Customer Support is Just a Text Away

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The Brinks Home™ customer experience is built on communicating with you quickly and clearly. That's why we offer customers many ways to reach our Customer Care & Technical Support specialists - by email, online chat, phone and text for easy two-way communication. There’s no special app or program to download. Simply text a Support Representative at 469.513.8685 7 days a week, 8 am–8 pm CT. Be sure to save the number so you never have to call in again!

Get quick answers to your questions, including:

  • Billing-related inquires

  • Updating account information

  • Troubleshooting

  • Changing your panel battery

  • Checking on a scheduled job

Text 469.513.8685 for Customer Care & Technical Support.

Important to know: Customer Care texting should not be used during an alarm emergency, and does not take the place of emergency monitoring and assistance. The service is only for Customer Care questions and issues.