2GIG-DW10E-345—Resolving a Malfunction

Summary: This guide explains how to address sensor errors on newly installed and pre-existing devices, including video instructions, troubleshooting steps, and helpful resources.

Video Instructions

Watch the video below for step-by-step instructions:

Resolving Errors on a Newly Installed Device

If this error occurs on a new device, it usually indicates that the sensor is too far from the panel to maintain a stable signal. Follow these steps:

• Move the sensor closer to the panel, or temporarily move the panel closer to the sensor if it’s battery-powered.
• Clear the error and test to see if the issue is resolved.
• If distance is a problem, consider installing a signal extender for better coverage.

Resolving Errors on a Pre-Existing Device

If the error occurs on a device that has been in use for some time, it may be due to low battery levels. Follow these steps:

• Replace the batteries in your sensor. Learn how to do this here: Replace the Batteries in Your 2GIG-DW10E-345 Sensor.
• For additional steps to resolve sensor malfunctions, visit this article: How to Fix a Sensor Malfunction on the GC2 GoControl Panel.

Recommendations

• Ensure the sensor is within the recommended range from the control panel (typically under 100 feet).
• Check for interference from nearby electronic devices such as routers, cordless phones, or large metal objects.
• Perform a sensor test to ensure proper connectivity. (Refer to your system manual for specific instructions.)
• Verify that the sensor cover is properly aligned and snug to avoid tamper errors.

Need Further Assistance?

If the issue persists or the sensor appears defective, text a Support Representative at 469.513.8685 for additional help.