Troubleshooting Common Medical Pendant Issues

Summary: Your Medical Pendant is a wearable emergency button that calls for help when you need it most. This customer guide walks you through stopping unintended activations, fixing intermittent responses, handling false alarms, resolving “Loss of Supervision” alerts, replacing a low battery, and dealing with damage or non-responsiveness. Follow these clear, step-by-step instructions—or contact us directly if you need further assistance.

Table of Contents

• Stop Unintended Activations
• Fix Intermittent Responses
• Replace a Damaged Pendant
• Prevent Accidental Alarms
• Resolve Loss of Supervision Alerts
• Replace a Low Battery
• Fix a Non-Responsive Pendant

Stop Unintended Activations

If your pendant is sending emergency signals when you don’t press it, try these steps:

1. Inspect the button:
   1. Hold the pendant so you can see the button edge.
   2. Press the button and rotate it in a small circular motion to free any stickiness.
2. Secure your pendant:
   • Store it in a pocket or lanyard where other items (keys, coins, phone) won’t rub against the button.
3. Still happening? Contact us to order a replacement pendant.

Fix Intermittent Responses

If your pendant only works sometimes, follow these instructions:

1. Press correctly: Hold the button down firmly for at least 10 seconds.
2. Check your distance: Stand within 50 feet of the main panel when pressing.
3. Replace the battery (if it’s been several months): See Replace a Low Battery.
4. Verify battery seating: Remove and re-insert the battery until it clicks into place.
5. Still intermittent? Contact us to replace your pendant.

Replace a Damaged Pendant

If your pendant is cracked, water-damaged, or otherwise broken:

1. Stop using the damaged pendant immediately.
2. Contact us to order a replacement pendant and arrange installation guidance.

Prevent Accidental Alarms

To avoid your pendant triggering false alarms:

1. Free the button:
   1. Press and rotate the button in a small circle to unstick it.
2. Check your carrying method:
   • Use a pocket or lanyard that protects the button without pressing it.
3. Still false alarms? Contact us for a replacement pendant.

Resolve Loss of Supervision Alerts

A “Loss of Supervision” message means your panel isn’t receiving regular signals. To clear it:

1. Check distance:
   • Ensure you’re within 50 feet of the panel. Move closer and verify the alert clears.
2. Adjust supervision settings:
   • If you wear the pendant outside regularly, ask us to disable supervision checks for it.

Replace a Low Battery

Your panel will show a low-battery warning under your accessories list. Replace it as follows:

1. Open the battery compartment on the back of the pendant.
2. Press and hold the button for 10 seconds to discharge any remaining power.
3. Insert a fresh battery of the same type, matching the polarity markings.
4. Close the compartment and wait for the panel to clear the low-battery alert.
5. If the alert remains, contact us for further assistance or to check for a faulty device.

Fix a Non-Responsive Pendant

If pressing the button doesn’t trigger an alert, try this:

1. Free the button: Press and rotate to remove any sticking.
2. Confirm programming: If you’re unsure whether the pendant is added to your system, please contact us to verify.
3. Hold fully: Press and hold the button for at least 10 seconds.
4. Replace the battery: Follow Replace a Low Battery.
5. Still no response? Contact us to replace the pendant.