IQ4 Hub—Invalid Primary Email

Invalid Primary Email on Your Alarm.com Account

If you are seeing an "Invalid Primary Email" message, this means the email associated with your Alarm.com account is not a valid email address. This needs to be updated to ensure you receive important notifications and account-related emails.

How to Resolve

Updating Email from the Alarm.com Website

1. Log in to the Alarm.com website.
2. Click on Settings from the menu on the left-hand side.
3. Select Login Information.
4. Update the Email Address field with a valid email address.
5. Save the changes.

Updating Email from the Brinks Home Mobile App

1. Open the Brinks Home™ mobile app.
2. Tap on More in the bottom right-hand corner.
3. Select Login Information.
4. Update the Email Address field with a valid email.
5. Save the changes.

If you continue to have issues, please contact Brinks Home™ Support at 469.391.4024.