How to Fix Panel Communication Failure on the IQ4 Hub

Summary: A communication failure or radio not responding message on your panel means your system is unable to communicate with the Alarm Response Center. This guide outlines common causes and solutions to restore communication. If issues persist, our Support Representatives are available to assist you.

Common Causes and Solutions

1. Power Outage

Ensure your alarm system has power. If power has been restored after an outage, the system will resume communication automatically.
If the panel battery is weak due to a recent outage, allow up to 24 hours for it to recharge fully.

2. Loss of Connection to Power Source

Verify that the plug is securely connected to the outlet.
Ensure the outlet is providing power by testing it with another device.

3. Local Cell Provider Outage

Temporary interruptions in local cell service can affect your system’s communication. Ensure that your Wi-Fi is connected to serve as a backup in such situations.

4. Signal Interference

Remove or increase the distance of large metal objects or appliances generating radio frequency interference from your alarm system.
Place the panel near an exterior wall, above ground level, and away from interior closets or basements.

5. System Malfunction

Perform a power cycle to address system malfunctions:

Completely power down the panel and disconnect the module.
Wait for 2 minutes before powering the panel back up.
Test your system to ensure communication is restored. Remember to place your system on test mode to prevent false alarms. Click here for test mode instructions.

6. Interruption to Landline Phone Service

Check for phone service outages in your area.
Ensure the phone line is connected to your system if you have switched providers.
VoIP and Digital Voice services may not be compatible with your system. Text 469.513.8685 to upgrade to cellular communication for enhanced reliability and access to smart home features.

Power Cycle Instructions

Qolsys IQ4 Hub Power Cycle Instructions

Unplug the AC power adapter from the outlet.
Using a small Phillips-head screwdriver, remove the locking screw on the back of the panel and detach the SmartMount backplate.
Disconnect the 4-pin battery connector from the board.
Wait several minutes, then reconnect the battery and secure the panel back to the SmartMount. Restore AC power to the panel.

Reconnecting Your Panel to Wi-Fi

Swipe down from the time display to open the drop-down menu, then press Settings.
Press Advanced Settings, then enter the default installer code 1111.
Press Wi-Fi, then check the box on the right to enable Wi-Fi.
Select your Wi-Fi network and enter the password. Press OK.
Once the system shows Connected, press the back arrow or Home to exit.