Setup Not Complete for Your 2GIG Edge Panel

Common Terms

Understanding these terms will help you with this guide.

GC Edge Panel

Your 2GIG security system's main control unit with a touchscreen interface.

Setup Not Complete Notification

An advisory message indicating that the final steps of your Alarm.com account setup have not yet been completed.

Alarm.com

The platform that powers the smart security and automation features for your system, including the mobile app.

Brinks Home™ Mobile App

The application for your smartphone or tablet where you control your system, view cameras, and finalize your account setup.

Apple App Store / Google Play Store

The official online stores where you can download applications for your Apple (iPhone/iPad) or Android devices, respectively.

Understanding the "Setup Not Complete" Notification

Learn what this notification means and what action is required.

The "Setup Not Complete" notification is an important message that indicates you have not yet finished setting up your Alarm.com account. To gain full access to your system's features, including remote control via the mobile app, you must complete this final step.

The entire process is handled through the Brinks Home™ mobile app on your smartphone or tablet.

How to Resolve the Notification

Follow these steps to complete your account setup and clear the notification.

Step 1: Download the Brinks Home™ Mobile App (If You Haven't Already)

1. If you have not yet downloaded the Brinks Home™ app, go to the app store on your smartphone or tablet.

2. Search for “Brinks Home” in the Apple App Store (for iPhone/iPad) or Google Play Store (for Android devices).

3. Download and install the official Brinks Home™ application.

Step 2: Log In and Complete Your Account Setup

1. Open the Brinks Home™ mobile app on your smartphone.

2. Log in using the credentials you created or were provided in your welcome email.

3. Once you have logged in, the app will automatically provide you with the necessary prompts and steps to finish setting up your account.

4. Follow all on-screen instructions until the setup process is complete.

Once your account setup is finalized, the "Setup Not Complete" notification on your GC Edge panel should clear.

Troubleshooting

What to do if you encounter issues during the setup process.

No setup steps appear after logging in.

1. Log out of the Brinks Home™ mobile app and log back in. This often refreshes the account status and triggers the setup prompts.
2. Check your email (including spam/junk folders) for a Welcome Email from Brinks Home or Alarm.com. It may contain a specific link to initiate or complete your account setup.
3. If no prompts appear and you cannot find a welcome email, contact support for assistance.

Unable to download or find the app.

1. Ensure you are searching for the exact term "Brinks Home" in your device's official app store.
2. You can use these direct links: Apple App Store or Google Play Store.

Unable to log in to the Brinks Home™ app.

1. Double-check that you are using the correct username (usually your email address) and password.
2. Use the "Forgot Password?" link on the app's login screen to reset your password if you are unsure of it.
3. If you never received your initial login credentials, check your email for a welcome message. If you cannot find one, contact support to have your credentials re-sent.

Further Assistance

How to get more help with your account setup.

If you have followed these steps and are still unable to complete your account setup or clear the notification from your GC Edge panel, please contact Brinks Home™ Support for assistance.