Skybell Doorbell Camera Troubleshooting Guide

No Power

If your Skybell shows no LED activity, follow these steps:

1. Unclip the Skybell: Press the release tab and pull the unit off its mounting plate.
2. Inspect contacts: Examine the metal pins and screw terminals for dirt or corrosion; clean if needed.
3. Verify transformer output:
   1. Open your breaker panel and switch the doorbell circuit off.
   2. Use a multimeter at the transformer terminals to confirm 16–24 VAC at ≥10 VA.
   3. If voltage is low or absent, replace or rewire the transformer.
4. Test chime circuit (hardwired models):
   1. Press the indoor chime button and listen for a click or hum.
   2. If silent, troubleshoot wiring or replace the transformer.
5. Reattach the Skybell: Snap it back onto the plate, restore power, and wait 2–3 minutes for any LED illumination.
6. If still dark: Connect the Skybell to another known-good doorbell circuit or contact support.

No Live View

Use the Skybell’s LED pattern to identify and fix connectivity issues:

Flashing Red/Blue

The internal battery is charging after a drain or outage.

1. Leave the Skybell attached: Keep it on the plate for 30 minutes to restore battery power.
2. Check the LED:
   • If it turns solid green or flashes blue, open the Brinks Home™ App, tap the Video icon, then tap Live.
   • If it remains flashing red/blue, proceed to restart.
3. Restart the Skybell:
   • Unclip and set aside for 2–3 minutes until the LED goes off.
   • Reattach and let it power up for another 10–15 minutes.
4. Test Live View: Open the app, tap the Video icon, then tap Live.
5. If still flashing after 1 hour: Contact support.

Flashing Blue/White

Skybell is attempting to join your Wi-Fi network.

1. Wait up to 10 minutes: This is normal after a reboot.
2. If still flashing: Unclip the unit for 2–3 minutes, reattach, then wait another 10–15 minutes.
3. Reboot your network:
   1. Unplug your modem and router for 30 seconds.
   2. Plug in the modem first, wait for lights to stabilize, then plug in the router and wait 2–3 minutes.
4. Test Live View: Open the app, tap the Video icon, then tap Live.

Flashing White

Failed to connect to Wi-Fi.

1. Run Wi-Fi setup in the app:
   1. Open the app, tap the Video icon, then tap Saved.
   2. Tap the settings (gear) icon next to your Skybell, then select Connect to Wi-Fi.
   3. Press and hold the Skybell button until its LED flashes red and green.
   4. On your phone, join the “Skybell_…” network, choose your home’s 2.4 GHz SSID, and enter the password.
   5. Wait for the LED to turn solid green.
2. If setup fails: Unclip and reattach the Skybell, then repeat the above steps.
3. Test Live View: Open the app, tap the Video icon, then tap Live.

Flashing Green/Blue

The device is powering on or rebooting.

1. Wait 5 minutes: Allow the startup to complete.
2. If still blinking: Unclip for 2–3 minutes, reattach, then wait another 10–15 minutes.
3. Test Live View: Open the app, tap the Video icon, then tap Live.

Solid Green

Skybell is online but may fail live view if the network is weak.

1. Test upload speed:
   • Open the Speedtest app and tap Go. Confirm upload speed is at least 2 Mbps.
2. Check Wi-Fi strength:
   • Open the app, tap the Video icon, then tap Saved. Tap the settings icon next to Skybell and view Signal Strength; confirm it’s 70% or higher.
3. Reboot your network: Power cycle modem and router as described above.
4. Restart the Skybell: Unclip, wait 2–3 minutes, reattach, then wait 5–10 minutes.
5. Test Live View: Open the app, tap the Video icon, then tap Live.
6. If still no video: Contact support.

Night Vision Not Working

Follow these steps to restore infrared vision at night:

1. Turn off ambient lights: Switch off porch or streetlights for several minutes.
2. Check for IR glow: In total darkness, verify a faint red ring around the lens.
3. Restart the Skybell: Unclip for 2–3 minutes, reattach, then wait 5–10 minutes.
4. Test IR range: At night, hold your hand 2–3 ft from the lens; confirm a clear black-and-white image in the app.
5. Verify Wi-Fi strength: Ensure Signal Strength is 70% or higher in the app settings.
6. If still no night vision: Contact support.

Not Recording Video or Footage

Enable and test clip recording with these actions:

1. Open recording rules:
   • In the app, tap the Video icon, then tap Saved.
   • Tap the settings icon next to your Skybell, then select Recording Rules.
2. Enable triggers:
   • Turn on Motion Detection and Doorbell Press, and confirm schedules match your needs.
3. Clear storage:
   • Tap the Video icon, then tap Saved; delete older clips or contact support to expand your quota.
4. Test your network:
   • Run the Speedtest app; confirm upload speed is at least 2 Mbps and Wi-Fi strength is 70% or higher.
5. Restart the Skybell: Unclip for 2–3 minutes, reattach, wait 5–10 minutes, then trigger a motion event or press the button to verify recording.
6. If still not recording: Contact support.

Not Receiving Motion Notifications

Restore push alerts with these instructions:

1. Enable push notifications:
   • In the app, tap More, then tap Notifications. Under Push Notifications, ensure your Skybell is toggled on.
2. Confirm motion rules:
   • Tap the Video icon, then tap Saved. Tap the settings icon next to your Skybell and open Recording Rules. Ensure Motion Detection is on with the correct zones and sensitivity.
3. Allow phone alerts:
   • On iPhone, go to Settings → Notifications → Brinks Home and allow notifications.
   • On Android, go to Settings → Apps → Brinks Home and enable notifications.
4. Review activity feed:
   • Tap the Activity icon to see logged motion and press events.
5. Verify Wi-Fi strength: Make sure the Signal Strength readout is 70% or higher.
6. Restart the Skybell: Unclip for 2–3 minutes, reattach, then wait 5–10 minutes.
7. If still no alerts: Contact support.

Two-Way Audio Not Working

Inbound Audio (You Can’t Hear Visitor)

1. Unmute in the app:
   • Open the app, tap the Video icon, then tap Live. If the mic icon is muted, tap it to unmute.
2. Enable audio recording:
   • Tap Saved, then tap the settings icon next to your Skybell. Turn on Include Audio.
3. Verify Wi-Fi strength: Ensure Signal Strength is 70% or higher in your device’s settings.
4. Restart the Skybell: Unclip for 2–3 minutes, reattach, then wait 5–10 minutes.
5. If still silent: Contact support.

Outbound Audio (Visitor Can’t Hear You)

1. Hold the mic icon:
   • Open the app, tap the Video icon, then tap Live. Press and hold the mic icon while speaking.
2. Grant phone permissions:
   • On iPhone, go to Settings → Brinks Home → Microphone and allow access.
   • On Android, go to Settings → Apps → Brinks Home → Permissions and enable Microphone.
3. Test with a helper: Have someone stand at the door while you speak to confirm audio.
4. Restart the Skybell: Unclip for 2–3 minutes, reattach, then wait 5–10 minutes.
5. If still muted: Contact support.

Perimeter Guard Not Working

Restore audible “tripwire” alerts with these steps:

1. Confirm analytics subscription:
   • In the app, tap More, then tap Account Management. Ensure your plan includes Video Analytics.
2. Enable detection rules:
   • Tap the Video icon, then tap Saved. Tap the settings icon next to your Skybell and open Recording Rules. Ensure Person Zone or Tripwire rules are enabled.
3. Activate Perimeter Guard:
   • In the rule’s Advanced Settings, turn on Perimeter Guard.
4. Perform a walk-test:
   • Step into the detection zone and listen for the audible tone.
5. Verify Wi-Fi strength: Ensure Signal Strength is 70% or higher.
6. Restart the Skybell: Unclip for 2–3 minutes, reattach, then wait 5–10 minutes.
7. If still silent: Contact support.

Contact Support

Call Brinks Home™ Support at 469-513-8685 or visit our Support Center for further assistance.