IQ Panel 4—Tamper Error

Summary: A tamper error occurs when the panel detects that the cover is not securely attached. Follow the steps below to safely resolve the error and clear related alerts on your IQ Panel 4.

Step 1: Power Down the Device for Safety

1. Swipe down from the time display to open the drop-down menu, then press Settings.

2. Press Advanced Settings, then enter your master code.

3. Press Power Down, then Ok to confirm. The IQ Panel 4 will power down.

Step 2: Open the Panel

• Remove the panel from the wall or base, then unscrew the bottom screw to open the back cover.

Step 3: Prepare the Panel to Close

• Ensure the battery, wires, and antenna are secured in their appropriate compartments and do not obstruct the cover.
• Remove any optional screws if needed for a snug fit.

Step 4: Close the Panel

• Replace the back cover and return the panel to the wall or base.
• Tighten the bottom screw to secure the panel in place.

Step 5: After Closing

1. Hold the power button on the right side of the panel for 3 seconds to power it on.
2. Acknowledge any tamper notifications to clear the alert.
3. If the system is not securely closed, an audible alert will sound every 30 minutes. To disable this:
   • Open Settings from the drop-down menu.
   • Select Advanced Settings and enter the default installer code 1111.
   • Go to Installation > Security & Arming and uncheck Panel Tamper.

Step 6: Clear the Panel Alert

1. Press the message icon at the top right of the panel, then select Messages, Alerts, and Alarms.

2. Press Ok to acknowledge the alerts. Swipe left or right to exit. Unresolved alerts will persist until the issue is resolved.

Tips to Resolve the Tamper Error

• Ensure batteries fit securely in their compartment.
• Verify the cover is properly aligned and tightly secured.
• Check that screws and tabs are securely fastened.
• Additional actions may be required at the panel to fully clear the alert.