IQ Panel 4—Battery Replacement
Summary: This guide provides step-by-step instructions for replacing the backup battery in your IQ4 Hub panel. The required battery models are Icon Energy Systems (Shenzhen) Co Ltd, Model IAN034NA, or Ningbo Veken Battery Co. Ltd., Model VT27. To order a replacement, text a Support Representative any time at 469.513.8685.
Step-by-Step Instructions
1. Open Settings
Swipe down from the time display to open the Settings drop-down, then press Settings.
2. Access Advanced Settings
Press Advanced Settings, then enter the default installer code 1111 or 2222.
3. Power Down the System
Press Power Down, then OK to confirm. The IQ Panel 4 will power down.
4. Access the Battery
After powering down, use a small Phillips-head screwdriver to remove the locking screw from the back of the panel. Remove the SmartMount backplate or the panel from the wall.
5. Remove the Battery
Unplug the 4-pin battery connector from the board and lift the battery from the compartment using your fingers.
Note: Do not use sharp objects to remove the battery or pull the battery cable. This could cause damage.
6. Replace the Battery
Insert a new Icon Energy Systems (Shenzhen) Co Ltd, Model IAN034NA or Ningbo Veken Battery Co. Ltd., Model VT27 into the battery compartment.
7. Reassemble the Panel
Reconnect the battery, secure it in place, and mount the panel back on the wall or SmartMount backplate. Replace the locking screw and plug the transformer back into a working power outlet.
The battery may take up to 24 hours to fully charge. If the panel displays a low battery alert, it will remain until the battery is fully charged.
Clearing Panel Alerts
Follow the steps below to clear any alerts on your IQ4 panel and stop the beeping sound:
1. Acknowledge Alerts
Press the message icon at the top-right of the panel, then select Messages, Alerts, and Alarms. Select the trouble alert to acknowledge or press Acknowledge All.
2. Confirm Alerts
Press Ok to acknowledge the alert, then swipe left or right to exit the menu.
