2GIG Edge Remote Keypad—Sensor Malfunction

Every hour, your alarm system sends a signal to all of your sensors to ensure functionality and proper reporting, which is called a "roll call". If a sensor fails to send a response signal, a failure signal will be sent to your control panel and you'll see an alert or Malfunction in the Brinks Home™ App.

Common reasons a sensor will go into failure/malfunction are:

  1. The battery in the sensor is dead.

  2. The sensor is too far from the control panel. If the sensor exceeds 100 feet, then a malfunction may occur.

  3. There is something causing Radio Frequency (RF) interference near that sensor or near the control panel. Common wireless devices that cause interference include the following:

  • Routers, telephones, gaming controllers, doorbells, large metallic objects such as refrigerators or large TVs, plaster walls with metal fiber, metal studs in the wall, or interior concrete walls.


  1. Change the sensor battery.
    • Note: If you change the battery, be sure to securely replace the cover. If the cover is not properly aligned and snug, it will create a tamper error. Additionally, check to make sure the arrows on the sensors are lined up and there is no more than ¼ inch between the two when mounting.

  2. Perform a sensor test to attempt another roll call. See 2GIG Edge Remote Keypad Instructions in the next section.

  3. Survey the area for recent changes, such as new nearby electronics which may be causing interference.

  4. If the problem persists, you may need to replace the sensor as it is defective.

Sensor Test Step-by-Step Instructions:

  1. At the home screen, tap the settings icon (cog) to view 2GIG Edge remote keypad settings.
  2. 0000 2GIG Edge Home Screen with Settings Cog Highlighted

  3. From the settings menu, swipe up into you see and tap System Tests.
  4. 002.1 Settings Menu-System Test option pending

  5. From the system tests menu, select Sensor Tests.
  6. 003.1 System Tests

  7. Review the list of sensors installed with your system. When a green check is present, the sensor is operating and wireless signal strength is good. If a red X appears, it indicates the test failed.
  8. 0004.1 Sensor Tests

  9. Tap the back button to exit sensor tests and return to the system test menu. Tap back repeatedly to return to the home screen.