What to Do if the Concord 4 is Not Responding
Summary: Learn how to power cycle your Concord 4 panel to restore functionality when it is unresponsive. Follow these step-by-step instructions to safely disconnect and reconnect power.
Step-by-Step Instructions
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Locate the main panel, typically found in a closet. Remove any screws or unlock the cover to open it.
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Disconnect the AC power from the wall outlet. If you cannot locate the plug, carefully disconnect the 12-Volt 4 to 7-Amp battery inside the panel. Wait several minutes before proceeding.
- Wait a few minutes, then reconnect the battery and plug the panel back into AC power. The system will reboot, and key responsiveness should return.
Additional Assistance
If your panel remains unresponsive or you need further assistance, text a Support Representative at 469.513.8685 anytime.