ADC-V520IR—Camera Not Communicating

Summary: The ADC-V520IR indoor video camera is a reliable security device; however, communication issues can arise due to network problems, power interruptions, or improper setup. This article provides step-by-step troubleshooting to resolve connectivity issues with the ADC-V520IR camera.

Step-by-Step Troubleshooting

1. Check the Camera’s Power
   1. Ensure the camera is plugged into a functioning power outlet.
   2. Look for the LED indicator:
      • No Light: The camera is not receiving power. Try another outlet or check the power adapter.
      • Flashing or Solid Light: Proceed to the next step.
2. Verify the Network Connection
   1. Confirm your WiFi network is active and functioning by connecting another device (e.g., a smartphone).
      • No Internet Access: Power cycle your router or contact your Internet Service Provider (ISP).
      • Internet Access Available: Continue troubleshooting the camera.
   2. Ensure your WiFi router supports the 2.4 GHz band (the ADC-V520IR does not support 5 GHz networks).
3. Power Cycle the Camera
   1. Unplug the camera from the power outlet.
   2. Wait 30 seconds, then plug it back in.
   3. Allow the camera up to 2 minutes to reboot and attempt reconnection.
4. Reset the Camera
   1. Locate the reset button on the camera.
   2. Hold the reset button for 10–15 seconds using a paperclip or similar tool until the LED begins to flash.
   3. Re-add the camera to your Brinks Home app by following these steps:
      • Open the Brinks Home app and navigate to the “Add Camera” section.
      • Follow the on-screen instructions to pair your camera.
5. Check Signal Strength
   1. Ensure the camera is within range of the router. Walls, doors, and other obstructions can weaken the signal.
   2. Verify the WiFi signal strength:
      • If the signal strength is below 80%, consider relocating the router, using a WiFi extender, or moving the camera closer.
      • For detailed instructions, refer to the article: How to Check Your Camera Signal Strength in the Brinks Home App.
6. Contact Support
   1. If the issue persists after completing the steps above, contact Brinks Home Support for advanced troubleshooting or to schedule a technician visit.