ADC-V521IR Indoor Video Camera Not Communicating

Summary: The ADC-V521IR indoor video camera is designed for reliable indoor surveillance, but connectivity issues may occur due to network or power disruptions. This article provides step-by-step instructions to troubleshoot and resolve communication issues with the ADC-V521IR camera.

Step-by-Step Troubleshooting

1. Check the Camera’s Power
   1. Ensure the camera is plugged into a working power outlet.
   2. Look for the LED indicator:
      • No Light: The camera is not receiving power. Try another outlet or inspect the power adapter.
      • Flashing or Solid Light: Proceed to the next step.
2. Verify the Network Connection
   1. Confirm your WiFi network is active by connecting another device (e.g., a smartphone).
      • No Internet Access: Restart your router or contact your Internet Service Provider (ISP).
      • Internet Access Available: Continue troubleshooting the camera.
   2. Ensure your WiFi router supports the 2.4 GHz band (the ADC-V521IR does not support 5 GHz networks).
3. Power Cycle the Camera
   1. Unplug the camera from the power outlet.
   2. Wait 30 seconds, then plug it back in.
   3. Allow the camera up to 2 minutes to reboot and reconnect.
4. Reset the Camera
   1. Locate the reset button on the camera.
   2. Press and hold the reset button for 10–15 seconds using a paperclip or similar tool until the LED begins flashing.
   3. Re-add the camera to your Brinks Home app by following these steps:
      • Open the Brinks Home app and navigate to the “Add Camera” section.
      • Follow the on-screen instructions to pair your camera.

   

5. Check Signal Strength
   1. Ensure the camera is within range of the router. Walls, doors, and other obstructions can weaken the signal.
   2. Verify the WiFi signal strength:
      • If the signal strength is below 80%, consider using a WiFi extender or relocating the router or camera.
      • For detailed instructions, refer to the article: How to Check Your Camera Signal Strength in the Brinks Home App.
6. Contact Support
   1. If the issue persists after completing these steps, contact Brinks Home Support for advanced troubleshooting or to schedule a technician visit.