2GIG GC2 GoControl—Panel Cover Tamper Alert

Summary: This guide will help you resolve tamper alerts on your 2GIG GC2/GC2e panel. Follow these instructions to securely reattach the panel cover and clear tamper notifications.

Step-by-Step Instructions

A tamper error occurs when the panel detects that the cover is not properly attached. To resolve this issue, follow the steps below:

1. Remove the Panel Cover

1. Remove the top screw, and use a flat-head screwdriver to pry open the slots.

2. Adjust and Reattach the Cover

2. Gently pull the cover down, ensuring it is not obstructed by the backup battery or wires, then close it securely.

3. Secure the Panel Back in Place

3. Place the panel back onto the backplate and tighten the screws if necessary.

4. Reattach the Top Screw

4. Return the top screw. If missing, use a Phillips oval head 4-40 X 3/8" SS screw.

Clear the Panel Alert

Follow the instructions below to clear the tamper alert and stop the beeping:

1. Press Security then tap the yellow triangle button.

2. Use the up/down arrows to scroll through the alerts and clear them. This will silence the beeping for 4 hours but ensure the issue is resolved to prevent recurrence.

Trouble Alert Descriptions

• AC Power Failure: Check the power outlet and confirm the transformer connection.
• Low Panel Battery: Allow 24 hours for recharging if power was recently interrupted.
• Communication Failure: Update Wi-Fi credentials if recently changed, and check for interference.
• For other issues, refer to the user manual.

Tips to Resolve Tamper Errors

• Ensure batteries fit correctly in their compartment.
• Make sure the cover is properly aligned and securely attached.
• Check that all screws and tabs are securely fastened.
• Additional actions may be needed on the panel to clear the alert.

Need Further Assistance?

If you require additional support, text a Support Representative any time at 469.513.8685.