2GIG GC2 GoControl—Panel Cover Tamper Alert

Common Terms

Transformer (Power Brick)

The device that converts household AC power to the panel’s low-voltage DC power.

Backplate

The metal bracket mounted to the wall that holds your panel in place.

Tamper Alert

A notification indicating the panel cover has been removed or is not fully seated.

Backup Battery

The internal battery that keeps your panel running during a power outage.

SSID

Your wireless network name used for the panel’s Wi-Fi connection.

Step-by-Step Instructions

Follow these steps to reattach the cover correctly:

1. Remove the Cover:
   1. Use a Phillips screwdriver to remove the top screw.
   2. Insert a flat-head screwdriver into the side slot and gently pry the cover open.
   
2. Adjust and Reattach:
   1. Check that the backup battery and wires are not blocking the cover.
   2. Align the cover tabs with the slots on the panel.
   3. Press the cover firmly until it clicks into place.
   
3. Secure the Panel:
   1. Hang the panel back onto the wall-mounted backplate.
   2. Ensure it sits flush and does not rock.
   3. Tighten any side or bottom screws if present.
   
4. Reinstall the Top Screw:
   1. Replace the original top screw.
   2. If missing, use a Phillips oval-head 4-40 × 3/8″ SS screw.
   3. Do not overtighten—snug it securely.
   

Clear the Panel Alert

After securing the cover, clear the tamper alert to stop the beeping:

1. Open Trouble Menu:
   1. Tap Security on the main screen.
   2. Tap the yellow triangle icon labeled “Trouble.”
   
2. Scroll and Clear:
   1. Use the up/down arrows to scroll through each alert.
   2. Tap Clear on each tamper alert.
   3. Exit the menu—the panel will be silent for 4 hours.
   

Trouble Alert Descriptions

AC Power Failure

1. Locate the outlet powering your panel’s transformer.
2. Ensure the transformer plug is fully inserted.
3. Check for a power indicator LED on the transformer (if equipped).
4. If there’s still no power, test the outlet with another device or call an electrician.

Low Panel Battery

1. Keep the panel plugged in—allow it to charge for at least 24 hours.
2. After charging, verify the battery icon no longer shows low status.
3. If low battery persists, contact support for a replacement battery.

Communication Failure

1. Go to Settings → Wi-Fi Setup on your panel.
2. Re-enter your network SSID and password.
3. Move the panel closer to your router to reduce interference.
4. Reboot your router and panel if the problem continues.

Other Alerts

1. Refer to your panel’s user manual for specific steps.

Tips to Resolve Tamper Errors

1. Verify battery seating: remove cover, press battery until it clicks.
2. Align cover tabs carefully before snapping it back on.
3. Insert and snug all screws—top and any lower mounting screws.
4. After securing, clear any leftover alerts as described above.

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