2GIG GC2 - How to Clear Trouble Alerts
Summary: This guide will help you silence and reset trouble alerts on your GC2 GoControl panel. It provides steps to identify common issues like power failures, low battery warnings, and communication errors, and explains how to stop the panel from beeping.
Step-by-Step Instructions
1. Press Security then tap the yellow triangle button.
2. Use the up/down arrows to scroll through the alerts to clear them, then press Ok to exit. This action will silence the beeping for 4 hours, but the issue must be resolved to completely stop the beeping.
3. The top bar on the main screen can also indicate various alerts.
Trouble Alert Descriptions
- AC Power Failure: Check the power outlet and confirm the transformer is securely connected.
- Low Panel Battery: If power was interrupted, allow 24 hours for the panel battery to recharge. If the issue persists, consider replacing the battery.
- Communication Failure: Ensure your Wi-Fi credentials are up to date if changes were recently made. Check for any new sources of interference.
- For additional trouble conditions, refer to your user or installation manual.
Important Notes
Alerts will return if the underlying issue is not corrected. If the issue cannot be resolved immediately, you can bypass the sensor to stop notifications while waiting for a replacement.
Need Further Assistance?
If you require additional support, you can text a Support Representative any time at 469.513.8685.